Front Desk Agent
Boston Yacht Haven Inn & Marina is currently seeking a full-time Guest Service Agent / Front Desk Agent.
The Guest Service Agent is responsible for :
- maintaining and promoting hospitality at all times
- checking in and out guests from the inn & marina softwares
- providing restaurant recommendations and concierge services
- making reservations
- answering phones and responding to emails
- welcoming and serving all guests in a courteous, efficient and friendly manner, both face-to-face and on the phone; and ensuring guest needs are being met
- assisting in other departments
- other duties as assigned by management
This individual must have good professional judgment and ability to work independently.
Strong communication (verbal, written, interpersonal) skills required.
Must be a multi-tasker and a team player to assist other employees in providing a first-class hotel experience to our guests.
Prefer two years hospitality experience or Bachelor's Degree in Hotel or Hospitality Management.
Ability to work holidays and weekends is necessary.
Flexibility is a plus. Full training is provided.
The Inn at Boston Yacht Haven offers all the amenities of a world-class destination, catering to high-end clientele from around the world.
With a stunning location on Boston's waterfront, Boston Yacht Haven features a marina with 100 deep-water slips that can accommodate a vessel up to 400 feet, a boutique luxury 10-room inn, fitness center and Captains Lounge.
Boston Yacht Haven is located on Boston's Commercial Wharf in the North End and is nearby to Quincy Market, the New England Aquarium and Christopher Columbus Park, in one of the most stunning waterfront destinations in Boston. Apply online only.
This is a perfect opportunity for someone looking to grow and develop in a luxury hotel / marina setting or someone with excellent customer service skills.
Must be able to sit or stand for long periods of time and lift, carry and push up to 20 lbs. We are an equal opportunity employer and all individuals are encouraged to apply.
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