Technical Customer Service Associate
Technical Customer Service Associate
Ohio - Columbus / Services 204-Support GCS / Full-Time Veeva NYSE : VEEV is the leader in cloud-based software for the global life sciences industry.
Committed to innovation, product excellence, and customer success, our customers range from the worlds largest pharmaceutical companies to emerging biotechs.
Veevas software helps our customers bring medicines and therapies to patients faster.
We are the first public company to become a . As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.
Veeva is a company which means that you can choose to work in the environment that works best for you - on any given day.
Whether you choose to work remotely from home or work in an office - its up to you.
The Role
This Role is ideal if you are looking to build a career with a company that has track record of success and excellent corporate culture grounded in our values Do the Right Thing, Employee Success, Customer Success and Speed.
If you are driven to provide an excellent customer experience and work with software this job is for you! + Advise end users on best practices when using Veevas applications
- Identify and resolve client issues associated with Veevas applications
- Build strong and professional relationships with all users of Veevas applications
- Provide recommendations / feedback on client service improvements and product development
- Maintain the highest standards of customer service, quality and professionalism with customers and coworkers
- Maintain accurate records of all email / telephone / chat correspondence related to the role
Requirements
- 1+ year relevant experience in a customer service role
- Effective communication, organizational and time management skills
- Professional telephone manner
- Ability to quickly learn and communicate technical information
- Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
- Excellent verbal and written communication skills in English
Perks & Benefits
- Healthy, free, provided snacks
- Allocations for continuous learning & development
- Private Health Insurance
Veevas headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent [email protected].
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