Field Services Area Manager - Raleigh, Burlington, Greensboro

Field Services Area Manager - Raleigh, Burlington, Greensboro

As a Field Services Area Manager, you'll be responsible for all store-based installation and delivery services in your designated region. You'll directly lead Best Buy and Geek Squad employees while managing relationships with a network of third-party teams that fulfill work in the home. You'll build a strong employee culture that leads to favorable customer and business results.

What you'll do

• Ensure operational consistency, strategic alignment, and performance accountability
• Build and maintain an exceptional team culture centered around engagement and belonging
• Oversee headcount planning, hiring plans, and capacity management, including scheduling, attendance, and PTO approvals
• Analyze reporting to understand business trends and develop action plans to achieve desired results
• Set clear expectations for your team, work with them on site, and provide regular 1-on-1 coaching
• Ensure timely response to escalations and create solutions to preserve the customer experience

Basic qualifications

Preferred qualifications

What's in it for you We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include :

About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores, online, and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here. Best Buy is an equal opportunity employer.