Talent.com
King Tech Repair
Cloud MSP IT Help Desk SupportKing Tech Repair • Wood-Ridge, New Jersey, United States
Cloud MSP IT Help Desk Support

Cloud MSP IT Help Desk Support

King Tech Repair • Wood-Ridge, New Jersey, United States
30+ days ago
Salary
$75,000.00 yearly
Job type
  • Full-time
  • Quick Apply
Job description
Level Up Your IT Career at 360 Networks!
Are you an MSP pro ready to tackle complex IT challenges? At 360 Networks, we’re not just another IT company—we’re a fast-growing, collaborative team where your skills are valued, your ideas make an impact, and your work directly drives client success.

Benefits That Actually Matter:
Healthcare costs are no joke, so we make sure you’re covered. We offer industry-leading medical plans with strong employer contributions, paid time off, professional development opportunities, and more—helping you focus on IT, not your wallet. At 360 Networks, your career growth and well-being are top priorities.
  • Healthcare You Can Count On: We offer Horizon Blue Cross Blue Shield of New Jersey medical coverage with a low $1,500 deductible — real protection that helps keep medical costs down and protects you and your family.
  • 401(k) You’ll Want to Use: Secure your future with our Fidelity Investments 401(k) plan with up to a 4% employer match — we help you build retirement savings, not just pay your bills.
  • Time Off & Growth Support: Paid time off + professional development assistance means you recharge, level up your skills, and avoid burnout — because great talent thrives when supported.

Job Requirements:
  • Understand and solve customer technical problems over the phone or in-person as needs warrant.
  • Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion.
  • Monitor and troubleshoot back up or other regularly scheduled client work.
  • Work within a ticketing system to track and escalate customer problems.
  • Maintain a positive phone demeanor and ensure customer satisfaction.
  • Perform remote maintenance as needed.
  • Other duties as assigned.
  • Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, Entra, Intune, FortiGate and Meraki Firewalls, and others.
  • Spot themes and proactively work to solve them.

Preferred Knowledge and Qualification:
  • Good working knowledge of basic LAN network.
  • Experience with access control.
  • Experience with surveillance cameras.
  • Experience with setup of network switches and routers.
  • Must have your own basic tools.
  • Create and maintain documentation on a consistent basis with multiple different networks.
  • Work as part of a team to support users.
  • Configure basic IT equipment such as IP Cameras, NVR, FortiGate and Meraki Firewalls,, VOIP Phones, Managed Switches, and Access Points.
  • Thorough knowledge of common end-user software: Microsoft, Apple, Adobe, web browsers, email, etc.
  • Experience supporting an environment of Windows and Mac computers.
  • Ability to work with different types of software and applications, troubleshoot IT hardware, and test and fix network wiring.
  • Excellent verbal and written communication skills for communicating with end users and upper management.
  • Must be able to maintain confidentiality.
  • Candidate should feel comfortable in taking initiative and taking direction from colleagues.
  • Preferred Experience in Information and Technology.
  • Preferred Experience in entry level networking and system applications.
  • Preferred Comp TIA A+ Certification and Comp TIA Network + Certification.
  • Must have a valid driver’s license and own vehicle to get around. Gas and tolls and millage is reimbursable.
If you would like to work in a fast-growing firm that will support your learning, then Apply Now!

    Create a job alert for this search

    Cloud MSP IT Help Desk Support • Wood-Ridge, New Jersey, United States

    Similar jobs

    Help Create a Family — Become a Surrogate with Roots

    Roots SurrogacyCrompond, NY, US
    Full-time

    There are families out there who would give anything to hold their baby — and you could be the reason they do.At Roots Surrogacy, we work with incredible women who feel called to do something meani... Show more

     • Promoted

    Work from Home – Product Feedback Support - $25-$45 per hour

    GL Highlands, New York
    $25.00–$45.00 hourly
    Remote
    Full-time

    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market. Show more

     • Promoted

    Work From Home

    AmazonPeekskill, NY
    Remote
    Full-time

    Job Title: Work From Home Customer Service Representative.As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance.You ... Show more

     • Promoted

    Data Entry Product Support - No Experience

    GLOCPAHaverstraw town, New York
    $15.00 hourly
    Part-time +1

    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

     • Promoted

    IT Service Desk Manager - MSP Experience Required [Remote]

    Leading IT Service Company (MSP)New York City, NY, United States
    Remote
    Permanent

    Job DescriptionJob DescriptionAbout Us :An established IT consulting firm (MSP) in Manhattan, serving businesses with up to 500 end-users globally.We are known for our commitment to efficiency, aut... Show more

     • Promoted

    Direct Support Professional

    Anchor Health Homecare ServicesCrompond, NY, US
    Full-time +1

    New York State HHA or PCA Certificate REQUIRED**.If youre looking for a team that ensures the caregivers working in the community feel supported and cared for.Many benefits including enrolling with... Show more

     • Promoted

    Part Time Work From Home Focus Group Panelist. Help Desk Support Experience Not Required

    Apex Focus Group LLCNew Windsor, New York, United States
    Remote
    Part-time

    We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your... Show more

     • Promoted

    Help Desk Technician

    Partners PersonnelNew York City, NY, United States
    Full-time

    Job Title:IT Helpdesk Location:1 Pennsylvania Plaza, New York, NY 10119 Duration:12 Months of contract Shift timings:9 AM - 6 PM Responsibilities: Acts as the first point of contact for user report... Show more

     • Promoted

    Helpdesk / Desktop Support Analyst

    Sesame WorkshopNew York City, NY, United States
    Full-time

    About Sesame Workshop Sesame Workshop is the global nonprofit behind Sesame Street and so much more.For over 50 years, we have worked at the intersection of education, media, and research, creating... Show more

     • Promoted

    Remote Desktop Support Analyst

    Eis group usaNew York City, NY, United States
    Remote
    Full-time

    We are seeking a skilled Remote Desktop Support Analyst to provide technical assistance and support to end-users.The ideal candidate will troubleshoot hardware, software, and network issues while e... Show more

     • Promoted

    Senior Associate, Bus Intel Analyst

    L3Harris TechnologiesClifton, NJ, United States
    Full-time

    L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do.Our employees are unified in a shared dedication to our customers' mission and quest ... Show more

     • Promoted

    DSP Brooklyn Per Diem

    ProMed Staffing ResourcesBronx, NY, United States
    Full-time +1

    Direct Support Professional (DSP).Multiple Direct Support Professional (DSP) openings in Brooklyn, NY.ProMed Staffing Resources is seeking Per-Diem Direct Support Professionals (DSP) across all fiv... Show more

     • Promoted

    MWM/EAM Application Support Analyst

    Scylla Solutions LLCParamus, New Jersey, United States
    Full-time
    Quick Apply

    The position requires strong analytical skills, deep knowledge of utility operations, and hands-on experience supporting enterprise applications in a regulated environment.Administer, monitor, and ... Show more

    Amazon IT Support Technician

    TradeJobsWorkforce10033 New York, NY, US
    Full-time

    Take the next step in your career as our new Amazon IT Support Technician to assist with organizing, stocking, and general upkeep, coordinate tasks to ensure deadlines are met, and support the prep... Show more

     • Promoted

    IT Support Engineer

    SequoiaNew York, NY, United States
    Full-time

    Sequoia is the strategic partner helping investor-backed companies of all sizes achieve their business goals through smarter people spend.For 24 years, we’ve guided the most innovative employers to... Show more

     • Promoted

    Lead Training Specialist, IT - Remote

    EmblemHealthNew York City, NY, United States
    Remote
    Full-time

    Summary of JobConceptualize, research, develop, implement, maintain, and enhance Salesforce related training programs/materials.Facilitate training classes to support the Sales, Neighborhood Care, ... Show more

     • Promoted

    Help Desk Technician (Law Firm Exp)

    JOEL FERNANDEZNorth Bergen, NJ, United States
    Full-time

    Role:Help Desk Technician (Law firm exp req) Exp:2-5 yrs Salary:$75,000 - $95,000 (base) comprehensive benefit package Work Authorization:US citizen Location:Bergen County, New Jersey (Occasional t... Show more

     • Promoted

    Remote Global Customer Support Team Lead (Broadcast Tech)

    LiveUHackensack, NJ, United States
    Remote
    Full-time

    A leading technology company seeks a Support Engineering Manager to lead a team in Hackensack, New Jersey.Responsibilities include overseeing customer support, managing escalated technical issues, ... Show more