User Experience Research Operations Associate

Under guidance from the Field Insights leadership, provide general study support to the UX researchers and execute study logistics within defined scope and responsibility.

Partner with assigned teams and departments to develop, manage, track and report the progress on studies as defined. Coordinate operations processes and templates for the Field Insights team.

Key Responsibilities

Coordinate user experience research logistics for projects / programs. This includes assisting with recruiting participants, scheduling research sessions with participants and observers, and ensuring that the study link is sent out.

Recruiting responsibilities include ensuring proper requirements for the data pull, emailing the potential participants, and managing the sign up process.

• Coordinate debriefing and findings sessions with the lead researcher and project team members.
• Support notetaking during the research sessions and coordinate
• Manage all aspects of participant recruitment for user experience research studies, including but not limited to : recruiting from multiple sources, outreach, screening, scheduling, participation agreements, and privacy.
• Maintain UX research operations handbook documentation with accurate, standardized, and transparent processes and procedures.
• Create, document and follow our recruitment best practices and use the most appropriate databases / tools to filter and screen participants.
• Create and manage libraries of templates for team members to use, for example, but not limited to, recruitment screeners, issue templates, email templates.
• Administration of our research toolsets, including conducting access reviews, managing support tickets, and working with third party account managers.
• Create and maintain project plans and research roadmaps for studies in conjunction with the lead researchers, including schedule and milestones.
• Coordinate research timing and activities with project managers and scrum masters.

Required Qualifications

• Associate degree or equivalent required.
• 2 or more years relevant experience in operations, research operations, project management, program management or administrative support.
• Experience using MS Office applications, including Excel.
• Organized, effective verbal and written communicator; comfortable speaking to organizational leaders and SMEs regarding projects.
• Effective organization and time management skills.
• Posses an innovative, problem-solving mind set with experience in developing reports and summaries.
• Strong analytical skills with attention to detail.

Preferred Qualifications

• Bachelors degree focus in Business or related field preferred.
• Knowledge of UX Research Tools and methodology.
• Ability to simultaneously manage multiple tasks and priorities.
• Familiarity with technology project management methodology and best practices.
• Dedication to accuracy and quality.

About Our Company

We’re a diversified financial services leader with more than $1 trillion in assets under management and administration. Our team of 20,000 people in more than 20 countries advise, manage and protect the assets and income of more than 2 million individual, small business and institutional clients.

We are a long-standing leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial Services, Columbia Threadneedle Investments and RiverSource Insurance and Annuities.

Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time / Part-Time

Full time

Exempt / Non-Exempt

Non-Exempt

Job Family Group

Technology

Line of Business

TECH Technology