Emerging Markets - Technology Specialist
RDO Equipment Co.
Phoenix, AZ , US
Full-time
This individual will build strong customer relationships by performing onsite service, installations, and product support across the area of responsibility;
address customer concerns; promote aftermarket sales; furnish technical support where applicable; and collect profiling information in order to enhance the customer experience.
Specific Duties Include :
- Perform onsite service, installations, and product support across the area of responsibility.
- Install Carlson Machine Control on various customer machines.
- Install GPS base stations.
- Measure up and calibrate machines.
- Train operators on use of Carlson Grade software.
- Identify new business opportunities for service and repair of GNSS, Laser, 2D and 3D Machine Control products.
- Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the Aftermarket Manager.
- Document machine information and repairs completed on work order, including parts and fluids used.
- Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
- Identify and communicate solutions for customer service opportunities in the dealership’s area of responsibility
- Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
- Monitor customer satisfaction.
- Profile customer’s machines, vehicles, and demographic information.
- Market parts and service sales, such as machine inspections, overhauls, standard job quotes, and special parts promotions.
- Address customer concerns and furnish timely remedies to effectively and satisfactorily resolve the specific issue(s).
- Perform follow-up calls at customer locations on wholegoods and major parts and service sales.
- Provide technology updates and solutions.
- Assist in training and coordination for basic in-field start-ups, including specific solutions for technology products.
- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
- Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
- Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
- Participate in all company / location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements :
- 1-3 years experience in an industry-related role with involvement in activities such as sales, service, training or other related work
- Experience in GPS or machine control technology is preferred but not required
- Travel expectations : 75%, seasonally based - travel to and from site, often by flight, leaving Monday and back on Friday
- Strong computer skills
- Strong communication skills
- Excellent customer service skills
- Candidates must have valid work authorization and be able to work in the without company sponsorship
30+ days ago