Case Filing Coordinator

Description

OVERVIEW

Case Filing Coordinator (2025-167)

The Case Filing Coordinator serves in a key administrative capacity by performing data entry and administrative support tasks related to the intake of arbitration and mediation case filings.

The starting annual equivalent salary range for this position is $52,000 - $58,000, with a 7.5% incentive opportunity. The successful candidate will work primarily on-site in our headquarters located in Downtown Manhattan.

Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

ESSENTIAL FUNCTIONS

• Enters case-related data and information into the PRISM case management system.
• Manages email inbox and faxes; responds to inquiries in a timely manner and informs supervisor of progress.
• Ensures filing documents are correctly scanned and processed into the case management system; analyzes and indexes filing documents.
• Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices.
• Select and create customer account / contact records in accordance with established policies and procedures.
• Escalates notification to appropriate staff for cases requiring special attention.
• Identifies and resolves problems efficiently and effectively utilizing available information and system data, weighs the importance of various issues, and escalates unresolved / complex issues to supervisory staff.
• Sends and receives payments in accordance with internal policies, including posting payment to the proper bill line or case and maintaining records.
• Processes case filings and associated documents received by mail, email, and facsimile; provides primary telephone coverage on case filing general inquiry line; provides administrative support to case filing services team; handles payments received and bank deposits.
• Maintains administrative and financial records in accordance with corporate standards, including electronic format.
• Demonstrates regular, reliable, predictable job attendance.
• Attends on-site and in-person meetings and training sessions.

EDUCATION & EXPERIENCE

High School Diploma or GED; or an equivalent combination of education and experience. 0-2 years of progressive administrative experience in a client-centered work environment required.

KNOWLEDGE, SKILLS, & ABILITIES

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.