Call Center Service Advocate I

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Company : Oak Street Health

Title : CC Service Advocate

Location : Work-at-Home / Remote

Schedule : This is a full-time position requiring 40 hours per week. The schedule consists of five 8-hour shifts that range from 8 AM to 9 PM CST, with a weekend shift required (either Saturday or Sunday).

Working Conditions :

• Environment : Remote office setting with a focus on phone-based interactions
• Time Off : Colleagues are encouraged to be present for all shifts, especially during the training period (4-5 weeks). Leadership may deny any PTO requests made during the training period based on business needs.
• Remote Work Requirements :

Work-At-Home Colleagues are required to establish a designated virtual work location within the state and city where they have confirmed they currently live.

ISP requirements include minimum internet speeds of 10MB upload / 100 MB download ability available in your home, as well as the ability to hardwire your computer into your modem / router.

Role Description :

The CC (Contact Center) Service Advocate helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for all Oak Street Health patients. The CC Service Advocate is responsible for providing exceptional customer service by scheduling patient appointments efficiently and accurately. This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched patient experience.

Core Responsibilities :

Career Development Opportunities :

The career path from CC Service Advocate I to CC Service Advocate II includes :

Average Handle Time

The progression path from CC Service Advocate Level I, Level II, and Level III positions within the Service Excellence Contact Center is a structured path that encourages advocates to widen their knowledge base, take on more responsibility, demonstrate expertise, and reward team members for their proven success and dedication. Each role level builds upon the skills learned in the previous one, with the ultimate goal of enabling advocates to provide superior support and contribute to the overall success of the contact center.

What are we looking for?

What does being 'Oaky' look like?

Why Oak Street Health?

Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.

Oak Street Health Benefits :

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. Learn more at www.oakstreethealth.com / diversity-equity-and-inclusion-at-oak-street-health

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is : $17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Great benefits for great people

J-18808-Ljbffr