Medical Office Coordinator - Charlestown Health Center
The Medical Office Coordinator will :
- Greet and attend to patients in person and over the phone.
- Use professional language and tone, speak clearly, be courteous and polite, smile and maintain eye contact, and listen carefully to understand patient need.
- Professionally and competently assist providers, staff, visitors and patients.
- Schedule patient appointments following office protocols to ensure appropriate access for patients and maintain the flow in the office.
- Manage appointment functions such as recall list, appointment reminders, portal scheduling, reminder calls etc.
- Complete registration of each patient including all demographics, obtain copies of insurance cards and valid personal identification, perform eligibility verification and collect co-pays and other patient balances.
- Prepare patient documents for patient encounters and manage patient forms.
- Perform all duties within HIPAA regulations and adhere to policies and procedures during all activities.
- Communicate medical results to patients under clinical supervision and guidance, as appropriate.
- Demonstrate flexibility in work schedule based on the needs of the clinic.
Requirements
- High School Diploma or equivalent
- Associates Degree (preferred)
- Experience in a customer service or healthcare related role (preferred)
- Working knowledge of medical terminology and HIPAA regulations (preferred)
- Innovative thinker with strong conceptual and problem-solving skills. Meticulous attention to detail with the ability to multi-task.
- Strong organizational, administrative, and time-management skills.
- Ability to work under pressure and react effectively to emergency situations.
- Ability to work collaboratively with all team-members.
- Ability to use discretion while working with sensitive information.
- Excellent documentation, communication, and technology skills.
- Passionate about healthcare excellence.
- Must be fully vaccinated against COVID 19 virus and provide required vaccination documentation unless approved for an exemption prior to starting employment.
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