Membership Coordinator

Membership Coordinator

Friends of the High Line is hiring for a Membership Coordinator Position in Greenwich Village, New York City. Base pay starts at $30.5/hr.

The Membership Coordinator plays an integral role in the High Line's membership program, which consists of a direct mail program supporting all aspects of acquisition, upgrades, and renewals and coordinating the email marketing program. The Coordinator performs daily data and gift entry and maintains records for the High Line's 7,000 members in Raiser's Edge NXT and Raiser's Edge database view. This role is a hybrid and will be required to report to the office (located in Manhattan's Meatpacking District in New York City) This is a full-time, non-exempt position. The hourly rate for this position is $30.50.

This position reports to the Senior Director of Major & Individual Giving with a dotted line to the Database Administrator. Primary Responsibilities:

• Serve as a liaison between the High Line and external membership/direct mail partners, including a direct mail consultant and a lettershop.
• Serve as a main contact to our caging company, alongside the Database Administrator.
• Work with partners to analyze membership/direct mail performance and monitor progress toward annual goals.
• Oversee the timely processing of membership/direct mail gifts and fulfillment of benefits daily to weekly, coordinating with the caging company to print and mail acknowledgments and a volunteer to help assist with benefit fulfillment.
• Draft email marketing campaigns and route approvals.
• Co-manage our monthly donor program with the Database Administrator. Coordinate the annual receipt and letter sending to all monthly donors at year-end.
• Review data input for accuracy and consistency, reconciling payments with the Database Administrator and the Finance Department to ensure accuracy.
• Act as the first point of contact for members and potential members, providing consistent and excellent customer service; resolve member problems; and address concerns and requests expediently and professionally over the phone, email, or in person.
• Managed printed collateral, including but not limited to letterhead, envelopes, reply devices, and brochures, working with Communications to create new materials and tracking inventory.
• Coordinate and process all payment requests and invoices for the membership/direct mail program, ensuring timely payment to vendors and tracking expenses to assist with budgeting.
• Coordinate fulfillment and benefits of the program and lead Member tours in the park.
• Excellent organization skills with attention to detail.
• Track and oversee inventory of membership premiums and collateral for the program.

The High Line is guided by a series of values through which we make decisions, including hiring. These values include proactively creating access points for all people, regardless of race, income, country of origin, religion, sexual orientation, or gender identity. They also include seeking out a diversity of experiences; in listening, respecting, and learning from multiple voices, perspectives, and modes of participation. As part of our commitment to living up to these values and advancing equity within our organization and through our work, we are committed to an equitable hiring process. Hence, we strongly encourage applications from people from a broad range of lived experiences, including members of historically marginalized communities.

Desired experience of a successful candidate may include the following, but candidates will not be screened exclusively based on meeting these qualifications:

• Strong writer with exceptional communication skills
• Highly motivated and manages simultaneous priorities with ease
• 1-2 years experience working with a non-profit database
• Knowledge of Raiser's Edge, Google Workspace, Microsoft Office
• Availability at year-end, which serves as the busiest time of year for our membership department
• Friendly and upbeat with a positive attitude
• 1-2 years experience working in a membership department
• Experience with digital fundraising