Your potential has a place here with TTEC’s award-winning employment experience. As a Quality Assurance Specialist working onsite in Charlotte, NC, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in United States says it all!
What You’ll be Doing
Do you have a passion to help boost performance? Do you love pinpointing areas for improvement?
You’ll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.
You'll report to the Quality Assurance Manager. You’ll contribute to the success of the customer experience as well as the overall success of the team.
During a Typical Day, You’ll
Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.
Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations.
Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results.
Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process.
Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs.
Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary.
Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties.
Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate
What You Bring to the Role
High school diploma or equivalent
6 months or more of customer service and call center experience
Understanding, interpreting, and manipulating data for reporting
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encourage
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit for more information. Use if Non US based role: Visit for more information.
The anticipated range is $14 hourly.
Quality Assurance Specialist Charlotte, NC • Charlotte, NC
Provide our customers with a clean, safe, inviting place to shop by maintaining standards in accordance with the standard practice manual.Minimize shrink through proper utilization of standard prac... Show more
My client in the Charlotte, NC area is part of a multi-billion dollar company.Their products are sold to Commercial Food Processors and their site is in growth mode and looking for a Quality Assura... Show more
Customer Retention SpecialistCPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in... Show more
Bank, we're on a journey to do our best.Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.We b... Show more
Relocation Assistance Eligible:NoReferral Payout Eligible:NoContinue growing with our family.Our team members make it happen.If you want to continue to grow in a new role internally and see a posit... Show more
Senior Pricing ManagerAs a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike.Our focus on our people is what sets ... Show more
Location: Charlotte, NC - Pay Rate: $17/hr bonuses.The Role: PrideStaff is seeking a Quality Technician for a pipe manufacturer in Charlotte, NC.Under the direction of the Quality Manager, you will... Show more
Project Manager (Data Center Construction).It's exhilarating to find yourself at a pivotal moment in historyand even more so to be leading the way.At QTS Data Centers, we are proud to stand at the ... Show more
Maersk Warehousing and Distribution USA LLC.As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike.Our focus on ou... Show more
Quality Manager - Statesville, NC.The quality manager position along with the quality engineering manager in MI to develop, administer and maintain quality procedures and activities required to con... Show more
Insurance Claims ProcessorThis position will be responsible for processing a pipeline of Insurance Claims, while maintaining the quality and accuracy of the claims package, focusing on the customer... Show more
Senior Quality Assurance Administrator.Wells Fargo is seeking a Senior Quality Assurance Administrator in Consumer Collections and Servicing as part of Front-Line Risk.Provide support and scoring g... Show more
Huntersville, NC, United States.Salary Range: $87K to $125K + Bonus, with Partial Relocation Assistance Available.Local Candidates Preferred for Face-to-Face Interviews for the Senior QA Manager.Ba... Show more
The Security Assurance Specialist III leads the end-to-end coordination and execution of application and infrastructure security risk assessments, ensuring consistent, timely, and high-quality iden... Show more
InspectorThe Quality Inspector is responsible for performing a variety of inspections, checks and tests for quality control for the manufacturing of products.The Quality Inspector will have the opp... Show more
Location: Philadelphia, PA, US, 19104 Virtual, NC, US, 00000 Princeton, NJ, US, 08540 Company: NRG.Welcome to the intersection of energy and home services.At NRG, we're all about propelling the nex... Show more
Field Superintendent Modernizations.Location: Charlotte, NC, United States.Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across ... Show more
The Quality Supervisor is responsible for overseeing and ensuring the implementation of quality control measures and standards within the organization.You will play a crucial role in maintaining an... Show more
Software Quality Assurance Manager.We are seeking an experienced and detail-oriented Software Quality Assurance Manager to lead our new QA resources in ensuring the delivery of high-quality softwar... Show more
General InformationJob IDATR57917Posting Job TitleQuality TechnicianLocationsNC ClaremontEmployment TypeFull TimeDate Posted05-Feb-2026Relocation SupportNoDescription & RequirementsSmurfit West... Show more
