Customer Service Representative - Bilingual Spanish, Healthcare - $750 new hire bonus and up to $1,8

General information Job Posting Title Customer Service Representative - Bilingual Spanish, Healthcare Date Wednesday, August 27, 2025 City Phoenix State AZ Country United States Working time Full-time Description & Requirements YouTube Video Location : On-site in Phoenix, AZ Starting Pay : $19.16 / hr. plus a $750 new hire bonus and up to $1,800+ in other potential bonuses! Schedule : Limited-Service Full-Time positions available Site Hours : 24 / 7 center; the targeted start date, hours, and schedule are discussed with recruiter Evening and night shifts are highly preferred - with a 10% shift differential for hours worked between 7 p.m. and 5 a.m. Make a Difference and Empower People to Navigate Healthcare with Confidence Are you bilingual and passionate about helping others? Maximus is looking for Bilingual (English / Spanish) Customer Service Representatives (CSRs) who can provide exceptional support to individuals navigating healthcare programs. If you're dedicated, compassionate, and eager to grow, we want you on our team. You'll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success. Pay & Benefits We provide a competitive package designed to support your success both inside and outside work :

• Competitive Compensation :

o $19.16 / hr base pay + 10% shift differential o $750 new hire bonus and up to $1,800+ in bonus opportunities, including training completion and referrals

Company-paid medical coverage

Invest in your ongoing education and development

401(k) with company match

Paid time off, sick leave & 11 paid holidays

Employee Assistance Program (EAP), wellness resources, and employee discount programs

Flexible schedules that meet your lifestyle

A supportive environment with career development and promotional opportunities

No cold calls, sales, or collections involved!

Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities :

Ability to work within established turnaround times - Must have excellent interpersonal skills and the ability to organize simultaneous tasks - Ability to work as a member of a team - Regular and predictable attendance is required - Must participate and certify in internal CCO training to begin this role. - Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role. - May be required to work overtime and scheduled holidays. - Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Minimum Salary $ 19.16 Maximum Salary $ 19.16