Los Angeles Client Service Manager - Water, Wastewater

Client Service Manager

BC is excited to offer a fantastic opportunity to drive our sales strategy in the vibrant Los Angeles market for water and wastewater engineering and consulting services.

As a Client Service Manager (CSM), you will step into a well-established business and bring your skills and experience to build on and expand our operations. You will collaborate closely with our technical leaders, project managers, and marketing team to shape our growth strategy. This role is perfect for someone eager to advance their career and take on new challenges in a supportive and successful environment.

We offer flexible, hybrid work arrangements from our Los Angeles office. Remote arrangements at other locations in the state will also be considered. Join us and make a significant impact while growing your career in a thriving market!

The Los Angeles market is a dynamic and growing segment of our business, necessitating superior client service, innovative and sustainable solutions, and robust collaboration with our technical service providers and client contacts. This role is strategic and ideal for a professional committed to delivering outstanding client service and achieving positive outcomes for both the environment and our clients.

A CSM typically:

• Serves as CSM for one Type I client or up to two Type II clients
• Maintains 3050% utilization, with remaining capacity focused on strategic growth and client development
• Spends approximately 20% of time in direct client engagement (billable or non-billable)

Responsibilities

• Define and lead enterprise-level growth strategies for Type I clients.
• Shape client business case across multiple service lines and geographies.
• Drive expansion into adjacent services and new markets.
• Lead large, complex portfolios with significant revenue and risk exposure.
• Balance growth, margin, retention, and service diversification.
• Partner with executive leadership to calibrate strategic account performance.
• Lead mature, multi-disciplinary CSTs with enterprise visibility.
• Align Area, Market, and Service Line leadership around unified client strategy.
• Develop next-generation CSM talent through active coaching and sponsorship.
• Maintain executive-level relationships across the client organization.
• Anticipate shifts in political, regulatory, and funding environments.
• Position BC as a strategic advisor beyond project delivery.
• Serve as Sales Leader for major strategic pursuits.
• Influence enterprise resource allocation for key accounts.
• Flexibility to adapt and execute various additional assignments based on evolving needs.

Preferred Requirements

• Develop and expand relationships with clients. Collect and synthesize market and stakeholder intelligence to build stronger relationships at all levels within the client organization.
• Lead, manage, and facilitate the Client Service Team (CST).
• Develop, maintain, and communicate the client's strategic vision and business case to the CST and BC business leaders.
• Communicate and demonstrate the value of BC services to our client's business through tangible results they recognize. Exhibit professional acumen while providing direct project oversight and engagement.
• Fully understand the client's business and desired outcomes. Regularly engage clients to comprehend their business interests.
• Responsible for developing and driving sales and business goals for the Los Angeles Water and Wastewater market.
• Engage and cultivate client service teams to support the understanding and delivery of client needs and expectations.
• Create client engagement strategies and pursuit plans, actively leading in key opportunity proposals, positioning, teaming, messaging, and interviews.
• Understand and apply knowledge of market trends and drivers.
• Serve as project manager or senior technical resource for key clients.
• Ensure high-quality client services, clarity on work products, and delivery of high-quality services within budget and schedule constraints.
• Utilize internal systems for communication, tracking, and collaboration on projects and opportunities.
• Support the development of staff members, particularly concerning exceptional client service delivery, strategic planning, and effective communication.
• Meet identified performance metrics, including annual sales goals, project budgets, and schedules.
• Leverage resources, experience, and skills of the firm to support client goals.
• Participate in professional societies, fostering connections for BC and technical professionals in support of client goals.
• Serve as a mentor to mid-level and rising professional staff.

Mentorship

• May provide mentorship, guidance, support, and knowledge-sharing to help less experienced team members develop their skills and grow within their roles.

Skills and Competencies

• Exceptional capability in managing complex client portfolios to deliver sustained revenue growth, margin performance, and service expansion.
• Strong executive acumen balancing strategic growth leadership with oversight of quality, risk, and profitability.
• Advanced ability to identify, evaluate, and shape high-value business opportunities, including go/no-go decisions and pursuit strategy development.
• Proven success serving as Sales Leader on major, strategic proposals.
• Exceptional ability to develop, expand, and influence executive-level client relationships.
• Advanced skill in translating client business drivers, political dynamics, and market forces into actionable growth strategies.
• Demonstrated capability to identify emerging markets, align required capabilities, and mobilize talent to capture new opportunities.
• Advanced ability to lead and align multidisciplinary teams around complex business objectives.
• Strong working knowledge of governance frameworks, decision-support models, and change leadership practices.
• Exceptional strategic planning, engagement, and communication capabilities.
• Highly developed facilitation, executive presentation, and negotiation skills.
• Advanced risk identification, mitigation, and portfolio management expertise.
• Proficiency in leveraging digital solutions, data systems, and AI-enabled tools to enhance client and business performance.
• Strong leadership presence with the ability to inspire, influence, and hold teams accountable at multiple organizational levels.

Experience

• Typically, a minimum of 15 years of experience in environmental engineering and consulting industry with progressive responsibilities including marketing and business development.

Preferred Experience

• B.S. degree in related engineering field (Civil, Environmental etc.) required; M.S. degree in related engineering field with a focus on civil or environmental engineering preferred.
• Professional Engineer registration in the State of California preferred.
• A minimum of 10 years' experience in consulting and engineering services in the water/wastewater sector with progressive responsibilities including business development and project delivery for wastewater treatment, collections, water treatment, and/or water distribution.
• Demonstrated ability to communicate effectively with clients, lead project teams to meet project requirements, and provide strong business growth results in management roles.
• Proven track record of successfully managing projects, delivering on time and on budget while meeting or exceeding client expectations.
• Proven understanding of environmental and regulatory drivers for clients and projects.
• Knowledge of business and management principles involved in sales portfolio management, strategic planning, resources allocation, leadership.
• Proven technical skills with the ability to articulate ideas and concepts both visually and contextually are required.
• Ability to motivate others and lead teams to implement plans for projects and client pursuits.
• Valid driver's license and good driving record
• Proficiency with Microsoft Suite including Word, Outlook, Project, Excel, and PowerPoint is required.

Education

• A bachelor's degree in engineering, science, business, sales, or equivalent experience is required.