Customer Services Manager

A company is looking for a Customer Services Manager to lead and manage the daily operations of the post-sale customer service team.

Key Responsibilities

Fulfill maintenance contracts and provide Tier 2 / 3 technical support for public safety and private wireless networks

Define best practices, track KPIs, and ensure communication and service standards are met

Mentor the team in a high-pressure, detail-oriented environment

Required Qualifications

Minimum 5 years of experience in a 24 / 7 / 365 telecommunications environment

Bachelor's degree required

Managerial experience preferred

Experience in telecommunications and IT networking is preferred

Project management experience is a plus