Benefits / Perks
- Competitive Compensation
- Medical, Vision, Dental, 401K, Aflac
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, take orders, and provide helpful solutions that ensure they have a great customer service experience with our company.
The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. An understanding of fasteners, hardware and tools is a plus, but we will train the right candidate
Responsibilities
- Receive customer calls
- Take customer orders over the phone & sales counter
- Help pull customer orders
- Stock and organize show room stock and displays
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Understanding of fasteners and tools is a plus, but we will train the right candidate
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