Customer success manager Jobs in Toledo, OH

Dealer Success Manager

Dealer Success Manager (DSM)

As a Dealer Success Manager you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers anchoring your efforts firmly within the Capital One Sales Process. This role requires an extremely high-level partnership with your POD counterparts to collectively strategize and achieve superior success providing the consultative expertise and training enablement that support the PODs core sales objectives.

You are instrumental in expanding our footprint by contributing to and supporting the PODs efforts in gaining and retaining Navigator Platform subscribers. This support includes providing specialized expertise during initial pitches and compelling closing techniques while the DSM takes ownership of the seamless setup expert training and strategic Return on Investment (ROI) conversations. You will educate and gain buy-in from key auto dealer stakeholders ensuring they maximize the value of our technology and processes which has a direct impact on the companys bottom line. You will play a key role in Capital Ones technology and relationship evolution.

We are seeking dedicated disciplined sales professionals who excel in a team environment are experts in process improvement and have strong interpersonal skills. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills attention to detail and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. Due to the training and product nature of this role we are looking for a customer-centric individual who can excel at training / driving tool adoption with the ability to deeply understand the product and troubleshoot a number of technical issues quickly.

Key Responsibilities :

Strategic POD Partnership : Collaborate and partner with the Area Sales Manager (ASM) and POD team members (RMs ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.

Sales Enablement and Retention Cycle Ownership : Drive superior success by contributing to and supporting the PODs sales efforts for Navigator Platform and owning the customer adoption and retention lifecycle which includes :

Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.

Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization.

Product and Process troubleshooting specifically relating to Navigator Platform.

Frequent in-market visits to dealerships to foster relationships and execute the customer enablement cycle.

Travel :

This position will be traveling up to 50% within the metro area of Toledo OH.

Basic Qualifications :

High School diploma GED or equivalent certification

At least 1 year of experience in Process Management

At least 1 year of experience in Relationship management

Preferred Qualifications :

Bachelors Degree

2 years of experience in Process Management

2 years of experience in Relationship management

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Sales Territory : $109900 - $125400 for Dealer Success Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE including disability / vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital Ones recruiting process please send an email to

Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Required Experience :

Manager

Key Skills

Sales Experience,Apple Numbers,Door-to-Door Experience,OEM,Dealership Experience,Predictive Analytics,Math,Regulatory Reporting,Auto Service Management,CRM Software,negotiation,Contracts

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 109900 - 125400