Customer Support Engineer
What are we looking for in our Customer Support Engineer?
The Information Technology team at Russell Tobin & Associates is supporting a top Biotechnology Research organization that has an opening for a Customer Support Engineer.
The full job description is below.
Location : 33 Avenue Louis Pasteur, Boston, MA 02115, United States
Duration : 3+ months
Rate : $40 - 45 / hrs on w2
Job Description :
Provides technical support in the development and implementation of customer applications and company products. Conducts onsite enhancements, maintenance, and support for new and existing systems.
Implements new product configurations / software upgrades, installs network devices and / or hardware components / peripherals.
Diagnoses, troubleshoots, and repairs technical problems. Knowledgeable of company and thirdparty vendor products utilized in the customer's application / systems.
Critical Skills :
- Strong interpersonal skills; strong team player with customer satisfaction focus
- Ability to follow written and verbal directions
- Read and understand technical bulletins and service manuals
- Work under time constraints
- Ability to operate personal computer to enter data and generate reports
- Ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals
- Experience performing maintenance and repairs on Waters LC and Agilent LC systems.
Basic Qualifications :
- Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience with 2+ years of experience in equipment maintenance / repair OR
- High School Diploma or equivalent with 5+ years of experience in equipment maintenance / repair
Preferred Qualifications :
- Experience performing maintenance and repairs on Waters LCMS and Agilent LCMS
- Experience using Microsoft 365
- 2+ years of laboratory and / or field service experience working with analytical equipment
- Vendorissued certification on relevant laboratory equipment
- General knowledge of laboratory safety practices.
Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
LI-SS6
Rate / Salary : $40 - 45 / hrs on w2
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