Customer Value Director

Director Of Customer Value

Changing the world through digital experiences is what Adobe's all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Challenge

We are seeking a Director of Customer Value, who is the strategic partner to senior leadership within Adobe's most critical customers, focused on delivering measurable business value from Adobe investments.

The role is uniquely positioned at the intersection of sales, success, and delivery, taking a long-term, outcome-led view of the customer's transformation journey, with clear accountability for tracking, demonstrating, and communicating business value realization.

The Strategic Customer Director leads internal cross-functional teams and partners to orchestrate execution against the customer's strategic goalsdriving alignment, tracking progress, and articulating value realization, with a focus on business outcomes over project oversight.

What You Will Do :

Strategic Alignment : Partner with customer leadership to co-define business goals, strategic priorities, and Adobe's role in supporting them. Translate customer objectives into value-focused roadmaps and measurable outcomes aligned to Adobe capabilities. Ensure internal teams are aligned to a shared strategic direction that guides execution and engagement.

Outcome Orchestration : Coordinate Adobe and partner teams to sequence delivery and capability deployment around customer value milestones. Act as the central orchestrator of executionfocused on outcome delivery, not project or task ownership. Identify and remove roadblocks to progress, ensuring a steady march toward defined value outcomes.

Value Governance : Define, track, and evolve KPIs aligned to customer objectives and value realization. Establish a governance rhythm with customer and Adobe stakeholders to review progress and recalibrate where needed. Lead the articulation of success through reporting and storytelling to showcase impact over time.

Executive Partnership : Build and maintain trusted, strategic relationships with customer executives and senior stakeholders. Serve as the executive voice of Adobe, aligning communications to both business and technical leadership audiences. Elevate Adobe's position as a long-term transformation partner, driving shared vision and sustained engagement.

Market Development : Build strategic relationships, drive early-stage growth in market. Represent Adobe through thought leadership, networking, targeted engagement. Represent the voice of customer internally to align teams, escalate blockers, and influence roadmap discussion. Drive cross-functional engagement across Sales, Professional Services, Product, Support through insights, risks, and opportunity spotting.

What You'll Need To Succeed

• Extensive relevant experience in digital transformation, value consulting, value engineering and / or a background in complex technology delivery / transformation programmes.
• Capability to exert influence on both customer stakeholders and internal Adobe counterparts, navigating challenging conversations that may emerge during the customer journey.
• Strong executive presence and presentation skills, comfortable collaborating with and presenting to C-suite executives (CIO, CMO, CFO, board-level).
• An ability to understand and communicate the path to business value through technology transformation.
• Working knowledge of how Marketing, Engineering and Product teams' function, particularly in the areas of Data Engineering, Personalization and Customer Insights.
• Capability to produce and deliver communication materials including Executive briefings, vision documents, strategic account plans, use cases, value metrics, quarterly business review documents, project management documentation, reports, value stories, and customer case studies.
• Demonstrated collaboration and orchestration skills, especially in working with Sales, Customer Engineering & Customer Success, and other key partners.
• Self-starter, comfortable initiating and leading programs within a fast-paced environment.
• Results-oriented, strategic thinker who demonstrates an ability to create the future through effective customer engagement.
• Passion for technology and digital marketing strategy.
• Fluency in both English and French is mandatory.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We hire talented individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative, and successful. This is what it means to be Adobe For All. Learn more about our vision here.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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