Sr Customer Success Manager
Position Summar
The Sr Customer Success Manager is responsible for client satisfaction and success. By interacting with assigned dealerships the Sr Customer Success Manager will understand the business needs of the client in order to assist with driving the CDK solution value.
They will strive to maximize adoption and utilization of CDK products, driving client engagement.
Position Responsibilities & Essential functions
- Assists clients with defining their strategy around CDK solutions
- Maintains established relationships with dealership management and have a reputation for being a trusted expert on CDK products
- Assesses dealership risk factors, identifies risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunities
- Prepares client specific reports and presentations for the purposes of educating and driving growth in the client’s organization
- Identifies trends and help solution for identified gaps using analytics
- Key business partner with Sales that helps define opportunities to grow our business with the client
- Mentors CSAs on best practices to engage and solution for client needs
- Ability to successfully identify and implement strategies for retaining at risk clients
- Identifies opportunities and create a plan for addressing training needs for dealership staff
- Mentors and trains junior staff on risk mitigation strategies, client recommendations and best practices
Qualifications & Job Requirements
- Minimum 5 years of client services, marketing or sales experience
- Ability to work and influence across all levels of the dealership
- Knowledge of CDK applications
- In-depth knowledge of front end dealership operations or in training dealer staff on software applications and process
- B2B or outside sales or account management in a similar industry
- BA / BS preferred
- High sense of urgency
- Ability to travel to client site
- Proficient in using SalesForce
Preferred Qualifications
5+ years of retail automotive experience preferred
Compensation : $85,000 - $115,000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.
The total compensation package for this position may also include annual performance bonus, benefits and / or other applicable incentive compensation plans.
We offer Medical, dental, and vision benefits in addition to :
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
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