Intern - Training

Job Purpose :

The IT Training Intern will be responsible for delivering training content & maintaining documentation for IT software programs for Beacon employees.

Responsibilities of team members include delivering live training session, updating step-by-step instructions, creating demonstration videos, and supporting IT Training Team.

This role will report directly to the IT Training Manager, ERP.

Duties & Responsibilities :

In collaboration with the IT Training Team :

Deliver Software training and assistance of acquired companies remotely

Edit end user documentation including step-by-step instructions & reference manuals

Maintain Attendance Records & Tracking documents for completed training sessions

Record training videos for ERP System and other company used software programs

Learn new IT programs, company processes, and training technology tools

Qualifications :

Excellent communication, relationship building, and problem-solving skills both written and verbal required

Demonstrable analytical, interpersonal and communication skills both written and verbal required

Demonstrate strong attention to detail, document writing, and proof-reading skills required

Proficient skill with Computer Microsoft applications (Word, Excel, Outlook, and PowerPoint) required

Strong understanding of e-learning design, training programs and video creation preferred

Proficient problem-solving skills, efficient Time management plans, and project prioritization required

Experience with delivering training in-person or remotely preferred

Proficient experience creating training videos and e-learning courses preferred

Experience with TechSmith Camtasia, Adobe Connect, & Microsoft SharePoint (or equivalent) preferred

Professional written and verbal communication skills preferred