Retention Specialist

A company is looking for a Retention Specialist to assist patients and address their concerns to retain their services.

Key Responsibilities

Answer inbound calls from existing patients and assist with inquiries

Handle patient concerns, escalating issues as necessary to ensure retention

Make outbound calls to previous patients to encourage their return

Required Qualifications

Must be 18+ years of age

High school diploma or GED required

1+ years of experience in collections activities or customer service

Experience in a high volume, phone-based environment