End User Support Specialist

At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the interests of our clients.

We thank you for your interest in joining the Barings team, and invite you to explore our current employment opportunities.

Job Title : End User Support Specialist

Reports to : Head of Global Service Desk

Location : Boston, MA

Barings is a leading global financial services firm dedicated to meeting the evolving investment and capital needs of our clients and customers. Through active asset management and direct origination, we provide innovative solutions and access to differentiated opportunities across public and private capital markets. A subsidiary of MassMutual, Barings maintains a strong global presence with business and investment professionals located across North America, Europe, and Asia Pacific.

Overall Purpose of Role

The End User Support Specialist will be responsible for providing first and second line support to end-users, resolving technical issues, and maintaining high customer service standards. They will ensure efficient operation of the service desk and actively contributes to the continuous improvement of IT support processes.

Principal Responsibilities

Job duties and responsibilities, not limited to :

Service Desk & Desktop Support Operations :

• Respond to and resolve incidents and requests from end users, providing both remote and in-person support for hardware, software, and business applications.
• Follow established processes and procedures to manage call flow and ensure timely resolution of issues.

Customer Service Excellence :

Root Cause Analysis Mindset :

Team Collaboration :

Continuous Improvement :

Project Support :

Person Specification

Qualifications / Requirements :

Technical Expertise :

Non-Technical Expertise :

Base Salary Range : $85,900.00 - $137,500.00 and additional incentive compensation.

#LI-ME1

Requisite Skills

Additional Skills

Barings is an Equal Employment Opportunity employer; Minority / Female / Age / Sexual Orientation / Gender Identity / Individual with Disability / Protected Veteran. We welcome all persons to apply.

Barings offers a comprehensive benefits package including :

CORE BENEFITS & WELLNESS

FINANCIAL WELL-BEING

LIFE INSURANCE

TIME OFF, DISABILITY AND LEAVE OF ABSENCE

OTHER BENEFITS