Customer Support Agent

Transportation Specialist

Join a dynamic team as a Transportation Specialist on the Disruption Management team, where you will play a critical role in resolving driver and carrier issues related to daily freight movements for our North American 3rd party shippers and terminals. This is an exciting opportunity to positively impact our transportation partners and customers by ensuring timely delivery of shipments.

Responsibilities :

• Provide outstanding carrier and driver experience / solutions in a contact center environment through research, problem-solving, and setting appropriate expectations.
• Work in a fast-paced environment, adhering to schedules including start / stop times and breaks / lunches.
• Detect potential failures in the system regarding the pickup, transport, or delivery of customer loads.
• Make outbound calls to understand potential or current failures discovered in the systems.
• Support workload surges and weather-related operations, including working significant overtime during high-volume peaks.
• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly, and quarterly basis.
• Collaborate with cross-functional teams and use analytical skills to drive data-driven decisions and communicate insights effectively.
• Provide support to field teams in driver assignment, load acceptance, and driver / equipment availability.

Essential Skills :

Additional Skills & Qualifications :

Work Environment :

This position is 100% onsite / in-office, with a work schedule from Monday to Friday, and an option for overtime on Saturday or Sunday. The working hours are from 8 : 30am to 5 : 00pm MST. Training consists of one week of classroom training followed by a second week of mentor training.

Job Type & Location :

This is a Contract position based out of Tempe, Arizona.

Pay and Benefits :

The pay range for this position is $21.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type :

This is a fully onsite position in Tempe,AZ.

Application Deadline :

This position is anticipated to close on Nov 6, 2025.