Assistant Manager accountable to : General Manager
Role responsibilities and duties
- Handle customers
- Be courteous and cordial to everyone
- Deal with customer problems and complaints
- Understand and make a decision based on each individual situation
- LISTEN to their problems and show concern
- Determine how to solve their problem discounts, re-cook food, etc.
- Consistently walk the floor so you can catch a little problem BEFORE it develops into a BIG problem!
- ALWAYS : Stay calm, responding in a concerned and sympathetic manner
- Manage Employees - Both Front of House (FOH) and Back of the House (BOH)
- Front of the House (FOH)
- Pay attention to counter staff - help them when needed
- Bus tables - this allows you to be on the floor and available to customers
- Be respectful to employees - If you want respect, you have to give it
- Back of the House (BOH)
- Watch ticket times and make sure cooks are not falling behind
- Be ready to jump in and help when cooks need it
- Control seating at peak times Assist GM
- Count inventory and assist with paper work
- Run the floor during peak hours
- Handle customer complaints
Key Duties :
- Train and mentor supervisory team.
- Ensure onboarding of new hires and ongoing training is on point with DHOP’s mission.
- Delegation of key department duties, with timely follow-up, and accountability.
- Inventory management for liquor, beer and wine.
- Deliver a consistently high level of service throughout the property.
- Create productive, yet effective schedules which allow us to continually provide exceptional guest service, while meeting budgetary and operational goals.
- Ability to manage during the moment, keeping the big picture goals insight.
- Prepared & involved for all staff meetings
- Fully understand P&L, with the business acumen to drive the desire budgetary and short term results.
- Be able to work and communicate with the Director and the entire management team to ensure seamless execution.
- Manage the HR component of the FOH departments : hiring, reviews, discipline, and terminations by means of the HR system.
- Develop team with a culture of coaching, managing, and mentoring.
- Maintains highest sanitation & safety standards.
- Open to learning, the thirst for constant improvement, both for the business and self.
- Lead by Example, BE THERE!Core competencies : Leadership, Management, Planning, Organization,Team Building
Job Type : Full-time
Pay : From $51,000.00 per year
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