Assistant Branch Manager I

About the Role

This position works closely with the branch manager to attain branch- and Bank- established goals. The assistant branch manager manages a team responsible for exceptional customer service, operational soundness, and generating revenue for the branch and Bank.

• Act as back up to personal banking team to open new accounts, receive loan requests and gather credit-related information.
• Ensure the branch is operationally sound.
• Ensure that the client service specialists are trained and competent in explaining all products and services offered.
• Monitor sales and service goals.
• Process and oversee technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments, and monitoring branch controls.
• Routinely and consistently provide guidance and training to branch team.
• Resolve conflicts unassisted.
• May back up new accounts.
• May back up client service specialist line.
• Pass personal banking training.
• Responsible for satisfactory audits.
• Actively contribute to employee management and training.
• Frequently service complex accounts.
• Actively coach and mentor team to deepen customer relations.
• Begin to independently engage in business development.
• Independently oversee client service specialists.
• May independently oversee personal bankers or collaborate with branch manager to do so.

About You :

• High school diploma or GED.
• Bachelor’s degree preferred.
• Four years of retail banking experience or equivalent transferrable skills and experience.
• Two years of management or supervisory experience.
• Bilingual preferred.
• Proficient with Microsoft Office and any banking software used in the branch.
• Training and mentoring skills.
• Customer-focused service and sales skills.
• Understand consumer and small business lending.
• Overall knowledge of bank operations.
• Previous client service specialist experience.

Work Style : Umpqua Bank offers a Flexible Workplace Program, and this opportunity comes with the Full Office work style which is working in office from a designated company location five days weekly.

Our Benefits : We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $23.

00 to $32.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location.

The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays.

Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.