Group Supervisor Fulfillment Center

Group Supervisor Fulfillment Center

Responsible for supervision of a designated team and front-line leaders within the Centralized Services fulfillment center environment. Provides daily support to Centralized Services pharmacy fulfillment center team members and Function Leads to ensure they provide a first in class experience to Walgreens patients and customers. Through Function Leads, monitors and reviews the day-to-day work of team members.

Job responsibilities include resolving and / or providing technical advice on complex or critical issues that have been escalated from Function Leads, determining and initiating appropriate resolution for escalations, supervising daily activities of all team members and Function Leads, coaching and developing the Centralized Services team members and Function Leads, conducting performance reviews with team members, identifying opportunities for development, recommending sustainable solutions, and ensuring compliance with federal, state, and local laws, as well as company and facility policies and procedures.

Founded in 1901, Walgreens proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

External basic qualifications include a Bachelors degree or high school diploma / GED and at least 4 years of experience working in a fulfillment, logistics or centralized service setting. Ability to be licensed as a Pharmacy Technician by the state Board of Pharmacy or nationally recognized certification agency within the state mandated timeline and PTCB Certified within twelve months of placement in position. Experience in identifying operational issues and recommending and implementing strategies to resolve problems. Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. Experience building and maintaining relationships within a team, coaching, mentoring, and training staff. Experience with MS Office Suite.

Preferred qualifications include experience applying knowledge of Workforce Management Systems (WMS), bi-lingual in English and Spanish, and experience working in a pharmacy fulfillment setting.