Solution Engineer

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Solution Engineer-Austin, TX (Hybrid)

(Candidate will need to reside in the Austin area for in person team engagements)

(Work Schedule Monday-Friday 3 days in the office with Allegion being flexible on what those days are as well the candidate will need to be flexible on hours for customer support as needed if the customer is in a different time zone)

At Allegion, we are driven by a bold vision : redefining safety while empowering our employees to thrive. When you join our team, you become part of a culture that values innovation, purpose, and excellence. This role offers the benefits of our dynamic hybrid work model-combining in-person collaboration for meaningful moments with the flexibility of remote work. Since hybrid arrangements can vary based on the needs of the individual, team and business, your talent acquisition partner will provide specific hybrid details about this role.

We are committed to fostering a healthy work-life balance and building meaningful connections, ensuring you have the tools, resources, and support needed to excel in any environment. Together, we'll unlock your potential and create a lasting impact.

While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the hybrid schedule as needed at the Company's discretion.

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

Job Summary :

As a global leader in physical security, Allegion has well-deserved reputation for best-in-class security solutions, including locks, access control, and other physical security technologies. We are looking for a Solution Engineer to join our team. This position will be a member of the Customer Success Organization and will be customer facing. The Solution Engineer will assist with technical account management of our customers. The Solution Engineer will support software integration projects with Allegion's strategic security technology partners across cloud, mobile and physical hardware platforms. Solution engineers ensure partner solutions are certified and validated to operate according to industry and product best practice design patterns. Solution engineers are also responsible for supporting Allegion sales engineering and partner management teams in the development and maintaining sales demo infrastructure, including development of mobile applications and cloud-based user experiences that interact with and manage.

Allegion hardware solutions to demonstrate the value of Allegion solutions to end customers. Our customers are B2B customers who are developing security solutions that leverage Allegion's products and technologies. You will become an expert in usage of our own APIs and SDKs, helping guide our customers in development and solution best practices. In addition, this position will triage customer issues, identify the problem, and design the best technical solution for solving them. Solution engineers operate in the same department as Software Sales Engineering and alongside Sales, Product Hardware and Product Software teams to drive global adoption of Allegion solutions.

What You Will Do :

Become a technical subject matter expert in the Allegion Mobile Credentials space

Onboard and train customers and potential customers in how to use our APIs & SDKs

Triage and identify root cause of customer submitted issues

Work closely with product and engineering to define fixes and timelines

Be the voice of the customer to internal teams by relaying feedback and insight to product teams

Build and maintain strong relationships with clients, acting as a trusted advisor for technical queries

Assist in documenting troubleshooting steps, FAQs, best practices and user guides

Build a technical knowledge base for improving triage methods and speeds

Support production of content to assist sales, marketing, and customers including blog posts, training videos, and documentation

What You Need to Succeed :

1-2 years' experience with REST-based API development and usage preferred

BS Degree or equivalent work experience required

Experience with customer relationship management

Hard worker who is self-motivated

Hungry and eager to learn new technologies

Strong problem solving and analytical skills

Excellent verbal and written communication skills

Ability to explain complex technical concepts to diverse audiences

Ability to work effectively in a team environment and collaborate with cross-functional teams

Willingness to dive into any issue in order to diagnose a problem

Effectively manage problems, guiding them to a resolution

Customer-first attitude with the ability to think like a customer

Ability to communicate with multiple teams and organize work appropriately

Limited travel required

Technical Skills

Javascript

NodeJS

Github

NPM

Postman

Docker

Mobile App Development

API experience (REST and / or GraphQL)

Cloud serverless experience

Knowledge of DevOps

AI Experience is a bonus

Why Work for Us?

Allegion is a Great Place to Grow your Career if : ?

You're seeking a rewarding opportunity that allows you to truly help others.? With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".

You're looking for a company that will invest in your professional development.? As we grow, we want you to grow with us.?

You want a culture that promotes work-life balance.? Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!?

You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

What You'll Get from Us :

Health, dental and vision insurance coverage, helping you "be safe, be healthy".?

A commitment to your future with a 401K plan, offering a 6% company match and no vesting period?

Tuition Reimbursement??

Unlimited PTO

Employee Discounts through Perks at Work ?

Community involvement and opportunities to give back so you can "serve others, not yourself"

Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching?

Apply Today!

Join our team of experts today and help us make tomorrow's world a safer place!

Not sure if your experience perfectly aligns with the role? ?Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway . You may be just the right candidate for this role.

#LI-TB1

#LI-Hybrid

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team (Careers@Allegion.com) .

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United under a common desire;

Protect today innovate for tomorrow.

And never settle for the status quo.

We believe in anticipating opportunities

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and finding new answers

through collaboration.

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who trust-in our protection.

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