Franchise Performance Director

Overview

Position Summary The Vice President of Operations is a key leadership role responsible for driving top-line revenue growth across all franchise units and managing internal administrative functions. This position leads the operational strategy for a fast-growing franchising organization and directly oversees internal execution, compliance, and performance through the Franchise Performance Director and administrative staff. In addition to core operational responsibilities, the VP of Operations manages outsourced IT and HR functions and ensures seamless day-to-day coordination across a 5-person office team.

Primary Duties and Responsibilities

• Franchise Operations : Drive top-line revenue growth by supporting franchise units with tools, training and leadership to maximize AUR (Average Unit Revenue)
• Franchise Operations : Supervise the Franchise Performance Directors and ensure franchisees receive support needed to meet compliance, operational standards, and profitability targets.
• Franchise Operations : Develop and enforce service delivery standards to reduce rework and increase first-time quality.
• Franchise Operations : Lead Franchisee audit initiatives and maintain visibility into performance metrics across the system.
• Internal Operations & Administration : Manage day-to-day activities of their team, ensuring operational consistency and resource alignment.
• Internal Operations & Administration : Oversee job scheduling, documentation standards, margin tracking, and client experience initiatives.
• Internal Operations & Administration : Ensure operational systems and software are properly implemented and used effectively.
• Outsourced IT & HR Oversight : Serve as the point of contact for outsourced IT Support, ensuring systems uptime, cybersecurity practices, and onboarding / offboarding procedures are maintained.
• Outsourced IT & HR Oversight : Support internal leaders and manage relationships with outsourced HR providers, including payroll coordination, benefits administration, and compliance with employment laws.
• Cross-Functional & Strategic Leadership : Collaborate with Sales, Finance, and Marketing teams to execute aligned growth strategies, pricing models, and cost containment plans.
• Cross-Functional & Strategic Leadership : Lead operational planning for new franchisee launches and market expansion.
• Cross-Functional & Strategic Leadership : Identify and implement process and system enhancements to scale the business efficiency.

Qualifications

$140,000 - $160,000 a year

Base salary plus bonus structure

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