Customer Success Implementation Lead, Uber for Business

Customer Success Implementation Lead

We're looking for sharp, highly motivated individuals to join our team! As a Customer Success Implementation Lead, you'll work directly with our existing Enterprise and Mid-Market customers to drive successful onboarding of new products, expand adoption of current solutions, and ensure long-term satisfaction and retention. Partnering closely with Account Executives and cross-functional stakeholders, you'll play a critical role in deepening relationships with strategic accounts, optimizing program performance, and delivering exceptional customer service that creates lasting impact. This is a hybrid role - our team collaborates in-person out of our incredible office in New York City on Tuesdays, Wednesdays, and Thursdays. We encourage our employees to work from our office on additional days if they desire to do so.

What You'll Do

• Partner with existing customers to understand their evolving needs, business goals, and success metrics, and align implementation plans to support long-term value.
• Design and manage implementation strategies for new products and additional use cases, ensuring they integrate seamlessly with the customer's existing programs and workflows.
• Proactively identify opportunities to drive deeper adoption and engagement with current offerings through data insights, feedback loops, and best practices.
• Serve as a trusted advisor during key program launches or expansions, coordinating internal teams and customer stakeholders to deliver a smooth, timely, and effective rollout.
• Deliver tailored training and enablement to ensure customer teams are confident and successful through live sessions, scalable resources, or custom collateral.
• Oversee end-to-end technical setup, including account configuration, integrations (API / SFTP / Expense), and support for billing or reporting workflows.
• Collaborate closely with cross-functional teams (Sales, Product, Support, Marketing, and Finance) to ensure client feedback is acted on and the customer experience continuously improves.
• Identify and mitigate risks by anticipating challenges and developing action plans that prioritize customer retention and program growth.

Basic Qualifications

Preferred Qualifications

For New York, NY-based roles : The base salary range for this role is USD$88,000 per year - USD$98,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link. Uber is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.