Collections Specialist

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide.

Locations in USA, London, Dubai and Shanghai. One Stop Solution.

POSITION SUMMARY :

Under the general direction of the Collections Manager, the incumbent will be responsible for timely collections efforts, prompt resolution of issues impeding payment, escalation of non-paying customers for resolution, and support of the overall responsibilities of the Collections Manager.

RESPONSIBILITIES :

• 1. Performs all collections duties for an assigned portfolio of commercial customers
• Meets or exceeds minimum collections productivity levels set by the company
• Discusses open balances with customers and gains payment promises
• Escalates accounts within customer organization or within ABC Imaging if primary collection efforts do not produce results
• Maintains a system of follow-ups to ensure that customers are contacted on a regular basis. Records all activity in the collections system
• Partners with Billing, Cash Application, Sales, and field personnel to resolve open customer disputes in a timely manner
• Recommends accounts be placed on credit hold if needed during the collections process
• Records credit card information and routes it to cash applications for charging and posting. Protects confidential client information
• Reviews delinquent account aging on a regular basis and ensures that customer contacts are prioritized according to order of importance
• Maintains a high degree of tact and decorum when dealing with external and internal customers, working collaboratively to resolve one-time and recurring issues
• Identifies issues attributed to account delinquency and provide insights to Collections Manager
• Uses discretion and independent judgment to determine best practices to drive collection commitments from past-due accounts.
• Other duties as assigned

Qualifications :

• At least 3-5 years of experience in high volume, full-service accounts payable environment
• Bachelor's Degree in related area or relevant experience
• Strong capability with Microsoft Excel
• Extensive experience working in Collections
• Understanding of purchase order matching process preferred
• Highly developed organizational ability, strong attention to detail
• Ability to work independently and handle multiple tasks without losing focus
• Superior customer service skills
• Ability to communicate effectively with shop managers, employees and vendors to clarify procedures and processes
9 days ago