Customer Experience Specialist
Position Summary :
Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.
In the Customer Experience Specialist position, you’ll play a crucial role in enhancing customer loyalty by creating and managing customer event programs.
As a key member of the Customer Event Team, you’ll ensure that our customer experience vision, standards, and strategic goals are reflected in every event.
Your efforts will contribute to providing a consistent and exceptional experience for the 2,000+ customers who visit our campus annually.
Competencies & Skills Needed :
Communicates Effectively - Ability to interact and communicate professionally and effectively with stakeholders at all levels.
Ability to develop and implement strategies to foster customer engagement.
Superior organizational and time management skills with ability to prioritize and meet deadlines, coordinate people and schedules, and resolve problems.
Delivers Results - Can manage competing priorities and deliver within defined timelines while also ensuring strong attention to detail and consistent updates are provided where needed.
Solves Problems - Exhibits a genuine curiosity and consistently finds innovative solutions to complex problems.
What You’ll Do and Impact :
Support the Customer Experience Event Team in planning and executing customer events.
Lead cross-functional teams through strategic planning processes for events ranging from 30 to 200 attendees.
Identify key stakeholders and facilitate meetings to ensure effective collaboration.
Assist in content development and secure necessary approvals for event activities.
Coordinate and create marketing communication efforts for customer events.
Craft unique and relevant content and experiences tailored to various customer types.
Foster brand preference and support business objectives through engaging customer experiences.
Maintain strong communication channels within the organization regarding all Customer Experience activities.
Experience :
Bachelor’s degree in Marketing or related field
3+ years of experience in marketing or marketing event programming experience
Ability to travel by car and / or plane up to 10%
Additional Items of Interest :
Previous project management experience
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