Customer Care Associate

A company is looking for a Customer Care Associate.

Key Responsibilities

Handle non-technical customer inquiries and service contract issues following established guidelines

Identify areas for improvement in customer service operations and meet required support metrics

Document issues comprehensively and assist in routing customers to the appropriate technical support team

Required Qualifications

High school diploma / GED or equivalent preferred

1 - 2 years of related customer service experience

Experience in a call center or similar customer service role

Familiarity with Microsoft-based programs