Process Improvement Specialist

Job Description

Job Description

We are all equally human. Join us.

At Hope Network , over 2,800 compassionate professionals serve individuals across 125+ locations statewide—each playing a vital role in creating powerful comebacks. Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose : transforming lives.

▶️Watch how we create comebacks.

What You’ll Do

• Partner with process owners and teams to foster a culture of process management, data-driven decision making, and continuous improvement aligned with Hope Network’s mission, vision, goals, and strategic objectives.
• Facilitate, coach, train, and mentor teams in the use of process improvement tools, leveraging best practice across Hope Network to serve as a change agent to help solve complex challenges and achieve breakthrough improvements.
• Ensure sustainable adoption of improvements by local process owners through strong process control and management, including process mapping, documentation, metrics, monitoring systems, and defined ownership.
• Develop and refine process maps, workflows, and standard operating procedures to streamline operations, eliminate waste, and improve efficiency.
• Drive measurable financial benefits for the organization, consumers, and funders through effective process improvement efforts.
• Identify training needs and coordinate with process owners to develop and implement work plans that support new processes.

What You Bring

Why Join Our Team?

Our Commitment to Inclusion

Our strength lies in our diversity —empowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.