Corporate Client Manager

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years.

Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Customer Experience, Product, Project Management, Underwriting

Target Openings

What Is the Opportunity?

Our Corporate team use their specialist expertise to offer bespoke insurance solutions to our largest and most complex clients in the UK and Ireland.

Due our continued growth, we are looking for a Client Manager to join our team in the North of the UK.

You might come from a Claims, Underwriting, Distribution, Risk Control or Broking background with a great knowledge of property & casualty and / or motor trade insurance.

You’ll have proven experience of client and relationship management as well as excellent project management skills with a passion and an expert focus on performance, service and delivery.

In this varied role, you will be involved from the early stages of client engagement by working as part of the team to deliver Travelers’ bespoke customer proposition.

You will be the first point of contact for new and prospective clients, and throughout the life cycle of the policy up to and including renewal.

You’ll work closely with the client as well as internal stakeholders in underwriting, risk control and claims to ensure that we fulfil our service commitments.

In addition to the client relationship side of the role, we’re also looking for you to help us enhance our proposition; researching and proposing changes to help us grow and develop.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy.

This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees).

This policy may be changed at the Company’s discretion.

What Will You Do?

• Handle an allocation of client's, responsible for delivering the value proposition to these customers throughout their tenure with Travelers.
• Implement effective internal and external communications around the strategy (account level) and new value initiatives for Corporate business.
• Ensure key stakeholders are fully aware and aligned to the priorities and key deliverables for the account.
• Share best practice across all stakeholders linked to the account.
• Support the internal communication programme around corporate business to assist each Branch in understanding the proposition.
• Identify stakeholders for each corporate business account and develop / manage a robust internal communication plan.
• Brand promotion at corporate business team, business development manager and Branch level.
• Liaise and link with cross-functional internal teams to improve the entire customer experience.
• Co-ordinate the development of the customer proposition, leading to wins and helping to secure retention.
• Identify opportunities to enhance the value proposition and make recommendations for development.
• Support Business Development Managers so that they can be advocates of the corporate business proposition.
• Create long term, trusted relationships with the customer.
• Collaborate with underwriters and business development managers to identify and grow opportunities.
• Monitor and report on performance and trends on your specific accounts
• Co-ordinate internal and external professions to analyse and identify trends (claims, below-deductible incident data, risk improvement, emerging risks etc.)
• Maintain consistent and unified approach in documentation.
• Maintain records of account activity and engagement.
• Monitor the execution of deliverables through tactical evidence platform.
• Owns the customer's experience during their life at Travelers.
• Support the team to understand, embrace and effectively deliver on the corporate business proposition to ensure full customer satisfaction.
• Raise awareness of multi-channel products and services on-line, on-demand, on-site
• Manage diary effectively to assist with timely customer contact.
• Operate as the lead point of contact for any and all matters specific to the account
• Develop and deliver solutions according to customer needs and objectives.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• In-depth knowledge of local market, competitors and Travelers propositions and products.
• Able to manage and prioritise activities appropriately.
• Advanced ability to communicate effectively verbally and in writing.
• Advanced presentation skills.
• Intermediate project management skills, with ability to manage multiple projects simultaneously, within tight timeframes.
• Intermediate problem-solving skills.
• Ability to work effectively both individually and as a member of a team (on team assignments).
• ACII preferred.

What is a Must Have?

• Significant experience working in Property and Casualty insurance.
• Experience managing key client accounts, addressing trends and issues affecting their business and mitigating risks and exposures as required.

What Is in It for You?

• Private Medical Insuran ce : On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
• Retirement : Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
• Holiday Entitlement : Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
• Wellness Programme : The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.

In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.

Volunteer Encouragement : We have a deep commitment to the communities we serve and encourage our employees to get involved.

Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.