Accounts Receivable and Collections Manager

Accounts Receivable And Collections Manager

Founded in 2001, family owned and operated AireSpring is a leading provider of cloud communications, managed connectivity and managed security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free. As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service. The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners. We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program". AireSpring is seeking a proactive, assertive, and experienced Accounts Receivable and Collections Manager to lead our receivables and collection function. This position requires a deep understanding of telecom and managed services billing structures, strong leadership in high-volume enterprise collections, and proven success implementing process and system improvements that accelerate cash flow and reduce delinquency. The ideal candidate is a seasoned professional who thrives in fast-paced environments, can manage complex customer portfolios, and collaborates cross-functionally to enhance both customer experience and operational efficiency. This role also oversees customer credit management, including credit application review, creditworthiness assessment, and deposit determination.

Key Responsibilities

Lead and motivate the Accounts Receivable and Collections team to achieve aggressive DSO and cash collection goals.

Oversee day-to-day operations for billing dispute resolution, unapplied payments, and reconciliation of high-value customer accounts.

Develop, implement, and continuously refine strategies to improve collection effectiveness and streamline A / R processes.

Review customer credit applications, analyze financial stability, establish credit limits, and determine when deposits or other credit protections are required.

Partner with Sales, Account Management, and Channel Partner teams to resolve escalations and maintain positive customer relationships while enforcing payment discipline.

Manage collections for enterprise and wholesale accounts, ensuring professional, consistent follow-up and adherence to credit policies.

Analyze aging trends, forecast cash receipts, and report on A / R performance to executive leadership.

Drive automation initiatives and system enhancements within ERP, CRM, and collections platforms to improve data accuracy, transparency, and efficiency.

Handle escalated accounts directly, negotiate settlements, and lead strategic recovery efforts on overdue balances.

Collaborate with internal teams including Finance, Billing, and Operations to ensure billing accuracy, timely dispute resolution, and compliance with contract terms.

Maintain strict compliance with applicable laws, regulations, and ethical standards in all collection and credit activities.

Coach, train, and develop team members to enhance performance, accountability, and communication.

Identify opportunities for continuous improvement through analytics, root-cause analysis, and best-practice benchmarking.

Key Qualifications

Bachelor's degree in Accounting, Finance, or Business Administration (or equivalent experience).

Minimum 7 years of progressive experience in Accounts Receivable, Credit, or Collections, with at least 3 years in telecom, managed services, or SaaS.

Strong knowledge of telecom billing processes, dispute management, and recurring revenue models.

Demonstrated leadership in managing teams handling large enterprise or high-profile accounts.

Proven ability to design and implement A / R system and workflow enhancements (ERP, CRM, or custom integrations).

Experience evaluating customer creditworthiness, setting credit limits, and making deposit determinations based on risk assessments.

Advanced understanding of credit risk, cash flow forecasting, and aging analysis.

Strong negotiation, communication, and analytical skills.

Experience with ERP and collections management platforms such as Oracle, SAP, or NetSuite preferred.

Working knowledge of relevant collection and credit compliance regulations.

Key Competencies

Assertive, results-driven, and relentless in pursuit of payment resolution.

Strategic thinker with the ability to execute tactically.

Skilled in relationship management and cross-functional collaboration.

Strong leadership and coaching ability.

Analytical mindset with attention to process detail.

Ethical and compliant in all collection and credit practices.

Adept at balancing customer retention with rigorous cash management.

What This Company Offers You :

• Medical benefits with optional supplemental services through AFLAC
• Paid Time-Off Plan
• Paid Holidays
• 401K with employer match
• AT&T Discount on personal mobile plan

This remote role is open to candidates anywhere. All your information will be kept confidential according to EEO guidelines.