Customer Service Specialist

Customer Service Specialist

PITT OHIO, a $900 million, high service, highly profitable, transportation solutions provider offering SUPPLY CHAIN, LTL and TRUCKLOAD services is seeking a Customer Service Specialist to join our team at our Corporate office in Pittsburgh, PA. We offer competitive wages, hospital / medical insurance with no monthly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more! This is an entry level advancement opportunity to learn about PITT OHIO's wide range of service offerings. It includes a 12-week paid training program.

Responsibilities

• Provide general LTL and volume quoting
• Coordinate and quote Fast Track / Time Definite shipments
• Schedule pick-ups
• Trace shipments and provide freight charges
• Process re-billings from sales reps, 3rd parties and customers
• Process fax and Internet requests
• Handle Managed Accounts and special requests from Managed Account
• Effectively and efficiently resolve customer issues and respond to customer questions regarding shipments; develop and maintain positive relationships with customers
• Meet monthly department telephone and email goals
• Able to react to change productively and handle other essential tasks as assigned

Qualifications

PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.