Community Relations Manager, Senior Living Sales

Spring Hills Livingston AL -

Award winning company focused on employee experience. I NVESTING IN YOUR FUTURE with, COMPETITIVE pay, matching 401k, education and training.

CARING about your work / life balance with flexible scheduling & GENEROUS PTO. #FINDINGYOURHAPP Y with Employee Committee, rewards and recognitions, making friends where you work.

B UILDING YOUR SKILLS with new investments in technology and opportunities for P ROMOTIONS !

What you want : A Company that cares, to make a difference, to learn and grow, to be valued, to be a part of something special.

What we can do : Give you the opportunity to grow, to let your inner passion rise, to be your true self, to be a part of a Family.

Spring Hills Senior Communities wants YOU! Come and introduce yourself to us today we want to meet you and give you the opportunity to #LiveHappy. EEO

We offer competitive pay and comprehensive benefits :

• Flexible Schedules
• Medical Plan
• Dental Plan
• Vision Plans
• 401k Match
• Flex Spending Accounts
• Incentive Bonuses
• 100% Paid Life Insurance
• Vacation Hours
• Sick / Personal Days
• Associate Appreciation Program
• Premium Holiday Pay
• Continuous Education Available
• Cell Phone, Train & Retailer Discounts
• Volunteering Benefits

Position Summary : Represents the Community on various levels cultivating relationships. This position is responsible for meeting census goals through effective education and counseling of prospects.

Helps create community initiatives, which allow the Community to raise its public exposure, create industry awareness, and develop referral relationships.

This position reports to the Director of Sales & Marketing and / or the Executive Director and may be required to supervise the Community Relations Coordinator, if applicable.

Essential Functions :

• Increases and maintains community census. Converts prospects into move ins.
• Demonstrates a strong knowledge of sales strategy and implementation
• Arranges and conducts on-site tours and off-site visits with prospective residents and their families for the purpose of discovery.
• Follows up with prospects via phone and home visits.
• Demonstrates a strong knowledge of One on One sales strategy and implementation. Successfully obtains One on One discovery and participates in on-site tours, home visits, and creative prospect follow up
• Maintains a detailed, manual tracking system on all prospects.
• Facilitates and participates in Top Ten Team Daily Meetings.
• Continuously create, unique, and personal follow up for prospects and their families.
• Facilitates and assists with the completion of the resident move in process and completes all necessary paperwork.
• Shares sales discovery with community management team during conference meetings.
• Maintains current knowledge of key competitor pricing, strengths, and weaknesses
• Stocks and maintains appropriate, relevant, and meaningful Creative Follow Up items.
• Attends work as scheduled, including nights and weekends, and follows community’s call-off procedures
• Process pertinent marketing information in a timely fashion.
• Prepares and disseminate Daily Census Report. Prepares and forwards the Weekly Marketing Report

Non-Essential Functions :

• Attends all required training, in-service, and staff meetings.
• Maintains confidentiality of business policies & procedures, residents and prospective resident’s information.
• Maintains current knowledge of property operation.
• Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
• Maintains a positive and professional demeanor toward residents, visitors, families, and co-workers.
• Adheres to all policies and procedures of Spring Hills, LLC.
• Arrange for opportunities to inform the health care communities, professional referral sources and others about Assisted Living programs.
• Performs other duties as assigned.

Skills :

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Problem Solving - ability to consider the probable factors that influence an outcome of each of various solutions to a problem.
• Service Orientation - Actively looking for ways to help people.
• Time Management - Managing one’s own time.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Instructing - Teaching others how to do something.
• Persuasion - Persuading others to change their minds or behavior.
• Negotiation Bringing others together and trying to reconcile differences.
• Social Perception Being aware of others’ reactions and understanding why they react as they do.

Attributes :

• Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Written Expression The ability to communicate information and ideas in writing so others will understand.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Originality The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
• Speech Clarity - The ability to speak clearly so others can understand you.

Requirements and Preferred Qualifications :

A Bachelor’s Degree (B.S.,B.A.) from a four year college or university; and one to two years related experience and / or training;

or equivalent combination of education and experience. Must have own car. Local travel required.

Physical Requirements :

Standing (1 / 3-2 / 3), walking (over 1 / 3-2 / 3), using hands to finger, handle or feel (over 1 / 3-2 / 3), reach with hands and arms (under 1 / 3), climb and balance (under 1 / 3), stoop, kneel (under 1 / 3), talk or hear (over 2 / 3), taste or smell (under 1 / 3).

Lifting up to 10 pounds (over 2 / 3), Up to 25 pounds (over 2 / 3); Up to 50 pounds (1 / 3-2 / 3); up to 100 pounds (under 1 / 3), more than 100 pounds (none)

We are an equal opportunity employer and we are committed to a work environment that promotes diversity, equity, and inclusion