IT Tech Support Specialist (Hybrid)

Summary

NEBCO, Inc. is searching for a highly motivated, customer service focused, hands-on Technical Support Specialist to provide software and hardware support for all of NEBCO’s office and remote field locations.

This includes overseeing, reviewing, prioritizing, documenting, and effectively resolving user incidents and service requests;

installing and configuring new software and hardware; and diagnosing, troubleshooting, and problem-solving to resolve issues.

Essential Duties and Responsibilities include, but are not limited to, the following :

Abide by Company Safety Program and Policies while performing duties safely.

Supports end-user hardware and software including : Windows laptops and desktops, tablets, phones, printers, cameras and other peripherals, Office 365, SharePoint, various software applications and basic network troubleshooting.

Handles recognition, resolution and follow-up for user problems, escalating issues when necessary.

Responds and follows-up on IT support tickets submitted via phone, email and in person.

Logs and tracks calls using problem management database.

Maintains high level of expertise of current and emerging products.

Calls software and hardware vendors to request service regarding defective products.

Analyzes and evaluates incident reports and makes recommendations to reduce help desk calls.

Assists with testing software and hardware solutions.

Assists with process improvement.

Assists with install of personal computers, software, hardware and peripheral equipment.

May assist in the review of items for purchase to support the department. Tracks purchase, receipt. and paperwork for payment of product.

Participates in on-call rotations to provide support as needed.

Other duties as assigned.

Education and Experience

• Associates degree in Information Technology or technical related field; and
• 2 years of "hands on" help desk work experience supporting office / business software applications, basic network troubleshooting and repair of personal computers in a corporate environment; or
• an equivalent combination of education and experience.

Certificates, Licenses

• Valid Driver’s License
• CompTIA A+ Certification and / or other certifications in operating system, hardware, and software preferred.

Skills and Abilities

• Working knowledge of computer software, hardware and networking technologies.
• Must have solid analytical, troubleshooting, and problem-solving skills with a sense of urgency to resolve issues in a timely manner.
• Ability to demonstrate resourcefulness, good judgment, and good customer service skills.
• Must be self-motivated and directed, with a high degree of personal accountability.
• Must have effective interpersonal skills and relationship building skills.
• Good communication and understand operating in a confidential work environment.
• Must be flexible and able to prioritize and juggle multiple issues simultaneously.

Benefits Include

• Retirement Plans
• PAID Holidays
• Insurance Benefits
• PAID Time Off
• Wellness Program - with the opportunity to earn five additional days off
• On the Job Training
11 days ago