Customer Service Coordinator

SNI Companies has partnered with a tenured Manufacturing company in Lewisville, TX that is looking to add a Customer Care Associate to their team. This role will serve as the internal point person for assigned accounts and is responsible for managing the accounts from the time a purchase order is received until the order is successfully concluded from the customer’s standpoint.

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.

Duties and Responsibilities :

• Serve as liaison between customers, salespersons and various Company departments and manufacturing sites.
• Respond immediately to customer inquiries, complaints, and requests.
• Serve as liaison between sales and production control to determine pre-order lead-times.
• Review all incoming customer orders and verify with manufacturing that the requested due dates are attainable or adjust expectations accordingly.
• Validate and execute inbound and outbound EDI and spreadsheet sales order bookings.
• Verify that all order bookings for assigned customers, electronic and manual, are accurate once entered into the computer system.
• Verify that orders have been correctly entered into the computer system.
• Review inventory levels and manage item availability for electronic ordering.
• Track progress of orders and monitor status of shipping orders.
• Maintain inventory information for assigned customers, both Company levels and customer owned goods.
• Coordinate shipping on some accounts with customer’s logistics department and our shipping department.
• Provide tracking numbers for customer shipments as required.
• Assist project manager with fielding quality calls, filing claims and resolution to customer.
• Assist sales manager with customer reporting requirements.

Position Qualifications :

Education :

Experience :

Minimum : One year of customer service experience, including account management.

Preferred : Two years of account management and / or project management experience in a manufacturing environment with a custom production shop. Some Engineering / technical background would be helpful including ability to read and understand engineering drawings. Experience with Global Shop Solutions ERP software.

Special Skills Required :

Demonstrable competency in Word and Excel. Excellent telephone and written communication skills, applicable to internal and external company personnel, vendors, and customers. Ability to self-prioritize, multi-task, and appropriately handle potentially stressful situations – a sense of urgency and self-motivation important. Must be positive and solutions oriented.