PM Customer Support Ambassador (Remote)
PM Customer Support Ambassador (Remote)
Remote Part Time Customer Support Representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders.
You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction.
A successful Customer Support Ambassador should be able to achieve outstanding customer service and communicate effectively with customers.
Customer Service Consultant Responsibilities :
- Listening to customer concerns and providing information, answers, or responses.
- Taking orders and processing billings and payments.
- Obtaining and correctly recording customer information.
- Reviewing and making changes to customer accounts.
- Handling customer complaints and processing returns effectively.
- Keeping records of customer interactions.
- Ensuring customer satisfaction or referring customers to supervisors.
- Identifying opportunities to up-sell other products and services.
Customer Service Consultant Requirements :
- High school diploma or equivalent.
- An Associate's or Bachelor's degree in a related field may be advantageous.
- Good data entry and typing skills.
- Strong working knowledge of computer software, including Microsoft Office.
- Excellent interpersonal, customer service, and communication skills.
- Good problem-solving skills.
- A professional phone presence.
- Patience.
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