Description
The Opportunity :
The Client Service Manager is responsible to provide a consistent platform of service and support to identified marine clients, handling or directing all day-to-day service needs while interacting in a consultative and collaborative way, along with the Hylant team, to build out innovative solutions for the client going forward.
This level of service should produce a positive experience for the clients and result in client retention and growth while building long term relationships with our clients and vendor partners.
This position can work as a hybrid role from our Hylant offices in Orlando, Jacksonville or Raleigh.
Are You A Match?
The Client Service Manager is driven by prompt, accurate and thoughtful service to clients by consistently responding to inquiries within 24 hours of receipt.
With 5+ years’ experience in middle market commercial lines, s / he will need a property and casualty insurance license in good standing.
In This Role You Will Execute On :
- Manage a middle market commercial book of business in direct support of local office operations.
- Maintain a Florida Resident P&C insurance license in good standing, including compliance with all continuing education requirements
- Master and execute servicing / processing tasks within the Agency Management System / EPIC while utilizing appropriate naming conventions and activities
- Provide prompt, accurate & thoughtful service to clients by consistently responding to internal and external client inquiries within 24 hours of when they are received
- Provide direct consultation to clients on coverage questions as deemed appropriate
- Assist with various claim-related activities as needed, including facilitating reporting of complex claims
- Produce accurate and thorough documents using word and excel in order to meet deadlines
Manage assigned book of business in direct support of local office operations, including following directives of the Client Executive and / or Client Service Executive for client servicing and account planning
- Conduct policy checks and reviews as needed for accuracy
- Conduct audit reviews as needed on insurance policies
- Interact with the underwriters involved with assigned book of business for purposes of binding, endorsing, and managing insurance policies in general
- Process invoicing and manage account balances between clients, insurance carriers, and Hylant
- Provides informal mentoring, guidance and support to developing Client Service Specialists
In This Role You’ll Need :
Client / Quality Focus : Anticipates, monitors and meets the needs of clients, and responds to them in an appropriate manner.
Demonstrates a personal commitment to identify clients' business needs and continually seeks to provide a trusted advisor level of service
- Organization and Planning : Ability to plan, prioritize and organize work to meet or exceed deadline expectations
- Attention to Detail : Comprehensive and error free work
- Coachable : Quick learner and the ability to take direction / constructive feedback
- Communication : Successfully conveys information and expresses thoughts and facts.
- Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts
- Emotional Intelligence / Inclusiveness : Appropriately interacts with all members of the team, visitors, carriers and community partners without regard to individual characteristics
- Active Property & Casualty License
- Bachelor's degree in related field or equal experience preferred
- 5-7 years minimum experience in the insurance and risk management service industry
Client Service Manager - Commercial Insurance
The Client Service Manager is responsible to provide a consistent platform of service and support to identified marine clients, handling or directing all day-to-day service needs while interacting in a consultative and collaborative way, along with the Hylant team, to build out innovative solutions ...
Team Manager Client Due Diligence (Service Provider & Transactional Due Diligence)
Client Due Diligence (KYC) - Team Manager Service Provider & Transactional Due Diligence. Within the CAO Division of DWS, the Client and Investment Monitoring department support KYC and Due Diligence (Client, Transactional and Service Provider) related to Anti-Money Laundering (AML), Counter Ter...
Client Services Manager I
The Client Services Manager (CSM) is responsible for managing and supporting the Private Capital Solution Suite clients, including the coordination and management of all key client communications. In this role, the CSM will act as a single point of contact for critical client concerns, provide a hig...
Account Manager, Insurance Services
Client Contact: Develops and maintains client relationships during the management and renewal process of assigned insurance accounts to ensure excellent customer service and account retention. Exercises discretion and independent judgment in significant matters related to the business and customer s...
Account Manager – Commercial Lines Insurance – Remote work
Management and execution of a variety of customer service and value-added service requests/inquiries including but not limited to: account activity; policy administration and insurance placement; billing activity; claims administration; coverage/loss analysis; contract review for insurability; revie...
Commercial Lines Account Manager
GHG Insurance is currently hiring for a Commercial Lines Insurance Account Manager to join the team located in the Jacksonville, FL office!. Benefits for the Commercial Lines Insurance Service Account Manager:. Founded in 4, Sihle Insurance Group has established its position as a distinguished leade...
Account Manager Associate- Commercial - Hybrid/ Remote
Management and execution of a variety of customer service and value-added service requests/inquiries including but not limited to: account activity; policy administration and insurance placement; billing activity; claims administration; contract review for insurability; review policy forms and endor...
Employee Benefits Account Manager
Set up new group insurance contracts for existing clients or new clients. Manages Employee Benefits insurance accounts and services as their day-to-day contact. Manage a book of business comprised of fully insured clients but may include some self-insured clients. Act as the primary contact between ...
Senior Commercial Account Manager Hybrid/ Remote
Management and execution of a variety of customer service and value-added service requests/inquiries including but not limited to: account activity; policy administration and insurance placement; billing activity; claims administration; coverage/loss analysis; contract review for insurability; revie...
DoD SkillBridge Internship - Client Service Manager - Jacksonville, FL
DoDSkillBridge Internship – Client Service Manager – Jacksonville, FL. Works with the customer to develop service delivery plans to ensure on-time delivery of the scope of services for all assigned service agreements. Support Siemens service strategy and collaborate effectively with sale...