Sales Agent - In-Room Dining
Job Description
- In Room Dining Sales agents are responsible for taking incoming orders, verifying room & guest information, and entering all pertinent info into POS.
- Opening and Closing all checks to include all forms of payment methods including cash handling
- Responsible to give estimated arrival time of food and relay any special requests to chefs and the service team.
- Responsible for recovering guests and alerting management when necessary.
- Sales Agents are responsible for dispatching and tracking orders, handling tray pick up requests, supporting bus runners through system communication and cashiering responsibilities of all orders among others.
- The sales and upsell of guest orders is the fundamental aspect of all sales agents.
- Responsible for revenue generation of In Room Dining through sales goals.
- Accountable for processing all amenities (comps and paid)
- Responsible for conducting training / retraining for the team.
Qualifications
- Candidates must be able to communicate, read and write in English fluently and in a professional manner, second language a plus.
- Requires a minimum of one year work experience in a high-volume call center.
- Previous Food & Beverage experience a plus.
- Must be able to work flexible schedule depending on business demands.
- Requires the ability to work efficiently and within a team environment.
- The candidate must be extremely knowledgeable of all services and attractions available in Las Vegas and at Wynn Las Vegas, including restaurants and shows.
- Must be computer literate, including MS Office & reservation software.
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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In Room Dining Sales agents are responsible for taking incoming orders, verifying room & guest information, and entering all pertinent info into POS. Sales Agents are responsible for dispatching and tracking orders, handling tray pick up requests, supporting bus runners through system communicat...
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