Customer Service Support Associate I

The Customer Service Support Associate is responsible for timely and accurate resolution of internal rejects and suspends.

Please follow the link below to Cass Career Page :

https : / / recruiting2.ultipro.com / CAS1016CAIS / JobBoard / d0c782d5-c188-485a-b21d-72090cb86410 / OpportunityDetail?opportunityId 21af5212-06f7-48b0-b9c2-13e332fc1aa3

PRINCIPAL RESPONSIBILITIES AND DUTIES :

• Research and analyze payment history and recognize when to contact vendors or customers to resolve exceptions.
• Make payment decisions on exceptions in a timely manner according to client procedures and Cass standards. May negotiate acceptable payment arrangements with vendors.
• Clearly communicate verbally and in writing, and works in a professional manner with all internal and external sources to maintain required levels of production, quality, and high levels of client service and satisfaction.
• Acquire, investigate, and process operations related inquiries and communicates the results to the initiator, ensuring all necessary internal documentation has been completed.
• Recognize errors and document them in a timely and accurate manner.
• Review and complete all required departmental reports and maintains accurate production time sheets.
• Works overtime as requested by management.
• Perform other duties as assigned by management.

SKILLS / ABILITIES AND MINIMUM REQUIREMENTS :

• Well-developed interpersonal skills that will maximize responsiveness and facilitate development of a solid working relationship with both utility vendors and internal staff.
• Strong organizational skills with the ability to prioritize effectively and handle multiple tasks simultaneously.
• Proficiency in the Microsoft Office suite.
• Excellent analytical, attention to detail, and problem solving skills.
• High school diploma or equivalent required.
• 6 months telephone and billing experience in a general business environment.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

About Cass Information Systems, Inc. :