Supervisor - Payment Processing - Accounts Receivable

Accounts Receivable Supervisor - Payment Processing Operations

We are seeking a motivated and experienced Accounts Receivable Supervisor to lead and develop our Accounts Receivable team. This role plays a key part in ensuring consistent high performance and delivering a seamless client experience. As a people leader, you will be responsible for fostering a culture of continuous improvement, empowering team members to identify and implement process efficiencies, and guiding them through change management initiatives. The role includes managing both on-site and remote team members.

Key Responsibilities

• Lead daily operations of the Accounts Receivable team, ensuring service level agreements (SLAs) are consistently met.
• Set and deliver team goals aligned with company objectives.
• Monitor adherence to Quality Assurance (QA) standards.
• Evaluate team performance and provide constructive feedback to employees and business partners.
• Maintain accurate and up-to-date internal documentation reflecting procedural changes.
• Support internal and external stakeholders with escalations and time-sensitive requests.
• Resolve employee-related issues, disputes, and escalations.
• Identify and support career development opportunities for team members.
• Provide timely and transparent reporting to senior management.
• Represent the team in cross-functional projects and drive internal improvements.
• Conduct regular stakeholder meetings to review team performance and identify areas for enhancement.
• Initiate, lead, and participate in process improvement initiatives.

Skills, Attributes & Qualifications

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including :

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.

Apply now if you're ready to unleash your potential.

Supervisor de Cuentas por Cobrar - Operaciones de Procesamiento de Pagos

Estamos buscando un Supervisor de Cuentas por Cobrar motivado y con experiencia para liderar y desarrollar nuestro equipo de Cuentas por Cobrar. Este rol desempea una funcin clave para garantizar un rendimiento constante y ofrecer una experiencia fluida al cliente.

Como lder de personas, sers responsable de fomentar una cultura de mejora continua, empoderar a los miembros del equipo para identificar e implementar eficiencias en los procesos, y guiarlos a travs de iniciativas de gestin del cambio. El rol incluye la gestin de miembros del equipo tanto presenciales como remotos.

Responsabilidades clave

Habilidades, atributos y calificaciones

Sobre Convera

Convera es la empresa de pagos transfronterizos B2B ms grande del mundo fuera del sector bancario. Anteriormente conocida como Western Union Business Solutions, aprovechamos dcadas de experiencia en la industria y soluciones de pago impulsadas por tecnologa para ofrecer movimientos de dinero ms inteligentes a nuestros clientes, ayudndoles a obtener ms valor en cada transaccin. Convera atiende a ms de 30,000 clientes, desde propietarios de pequeas empresas hasta tesoreros corporativos, instituciones educativas, instituciones financieras, firmas legales y ONG.

Nuestros equipos se preocupan profundamente por el valor que brindamos a nuestros clientes, lo que hace de Convera un lugar gratificante para trabajar. Este es un momento emocionante para nuestra organizacin, ya que estamos formando nuestro equipo con personas orientadas al crecimiento y a los resultados, que buscan avanzar rpidamente en un entorno innovador.

Como empresa verdaderamente global con empleados en ms de 20 pases, nos apasiona la diversidad; buscamos y celebramos personas de diferentes orgenes, estilos de vida y puntos de vista nicos. Queremos trabajar con las mejores personas y asegurarnos de fomentar una cultura de inclusin y pertenencia.

Ofrecemos una gran variedad de beneficios