Technical Service Representative

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Sr. HR Business Partner at CFMOTO Powersports, Inc.

The Technical Support Representative is accountable for providing technical support to CFMOTO dealers and customers through vehicle troubleshooting and diagnostic support, technical problem resolution, and product training.

• Respond to and resolve dealer technical or quality inquiries, by phone or electronically, by performing technical research to quickly identify product issues and provide technical product support.
• Document and analyze dealer contacts to identify trends and recommend strategies to support dealers and customers.
• Partner with CFMOTO dealers to deliver customer-focused service operations and advocate for product quality.
• Participates in technical service team initiatives, problem solving and continuous improvement efforts.
• Conducts in-person dealer visits as needed to resolve technical vehicle concerns.
• Perform setup and pre-delivery inspections on CFMOTO vehicles.
• Perform maintenance, diagnostics and repair on CFMOTO vehicles.
• Assists in the development, review and feedback for technical service manuals, articles and repair procedures.
• Conduct labor rate time studies and review warranty labor rate manuals.
• Support the CFMOTO Customer Service team with technical information and customer specific technical guidance.
• Provide subject matter input for technical training development, eLearning and hands-on training.
• Support customer and internal events as a service representative.
• Assists other departments with special projects and service support as needed.
• Ensures a clean and safe work environment.
• Perform other duties as assigned.

Qualifications

Education & Experience Required

Education & Experience Preferred

Additional information

The wage range for this role takes into account the wide range of job-related factors that are considered in making compensation decisions, including but not limited to skill sets, experience, training, certifications, education, location and other business and organizational needs. A reasonable estimate of the current salary range is $55K-$70K annually. Our competitive salaries are just one component to CFMOTO's total compensation package. Additional benefits include : medical, dental & vision insurance, 401K Match, Vacation & Sick Time, Life Insurance and Employee Purchase Discounts and opportunities.

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Motor Vehicle Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

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