Administrative Assistant

Job Summary : Well established commercial real estate firm located in Sandy Springs is looking for their next Administrative Assistant.

The Administrative Assistant is the front-line position who will assist customers, contractors, and visitors daily. This role will manage the main receptionist area for the Property Management Office.

Description of Responsibilities : Customer Relations : Provide customers with an exceptional experience with every interaction.

Develop and maintain positive customer relations by consistently providing a responsive quality service. Maintain Amenity Areas Assist Property Management staff with the planning and implementation of periodic customer events.

Coordinate special customer and vendor mailings such as holiday cards and other customer notifications, including customer anniversaries, monthly calendars, and reminders of scheduled events.

• Prepare new customer packages, welcome letters, and assist with move-in / move-out process. Administrative Duties : Ensures phones are answered in a friendly, professional manner;
• taking messages or forwarding calls as necessary, but answering requests directly whenever possible. Perform general reception duties greet walk-in customers, visitors, vendors, and contractors;

handle their needs and direct them to the appropriate staff. Assist with correspondence and customer emails or mailings.

Ensure proper operations of the phones and internet systems (call forwarding or IT helpdesk) Perform clerical tasks for staff as needed;

including mail and packages protocol, ordering office supplies, stocking management office refreshments each night Maintain customer and administrative filing system and ensures all documents are properly and promptly filed.

Provide Administrative support to Property Management staff and Engineers, such as assisting with customer bill backs, ordering signage, obtaining vendor set up and ACH information, etc.

Receive all incoming service requests and dispatch to the appropriate personnel, monitor for recurring issues or trends, run monthly reports and update staff on findings.

Be familiar with building emergency procedures manual to be able to direct customers during emergency situations. Coordinate with security to provide building access for contractors, including daily log.

Manage and maintain vendor and Customer Certificates of Insurance If you are interested in this position please apply today! Our client is looking to hire ASAP Competitive salary and excellent benefits package offered.

Keywords : Administrative Assistant, Customer Service, Receptionist, Tenant Service Coordinator, Real Estate Powered by JazzHR