Manager, Voice Experience
About the Role
We’re hiring a Manager, Voice Experience, who will work closely with other Voice Experience team members as well as cross-functional partners to deliver quality for Merchant pilot launches as well as maintaining quality for the existing book of business.
The Manager will be responsible for a book of business of Merchant partners, define what a quality experience is for those Merchants including setting and monitoring metrics, work with cross-functional teams to improve training and quality assurance, and build out Tx tools and product features to streamline Tx processes.
The Manager will have a high degree of visibility across the org by owning quality for the program which will drive volume growth and retain existing volume.
This role will report into a Senior Manager on our Voice Experience team in our Customer Experience & Integrity organization.
You’re excited about this opportunity because you will
- Own the success of launches and quality for existing Merchant partners
- Contribute to the constant improvement of our processes including streamlining workflows through product and feature development
- Work closely with a large array of cross-functional partners including Product, Analytics, Engineering, Global Support Ops, to create new
- Gain a high level of visibility from org leadership by leading a big bet for DoorDash
We’re excited about you because
- You’re organized. You thrive in creating structure out of nothing.
- You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist this is how it’s always been done thinking.
- You thrive with a diverse set of responsibilities. You love working across a breadth of disciplines and teams.
- You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel.
- You’re persuasive. You are an effective communicator, speaking as if you’re right and listening as if you’re wrong. You meet people on their level.
- You act with urgency. Speed excites you. You prefer an accomplishment today to an accomplishment tomorrow.
- You’re relentless. You do what it takes to win, no matter what.
- You have 5+ years of experience. You’ve succeeded in a competitive, or challenging environment.
Manager, Voice Experience
We’re hiring a Manager, Voice Experience, who will work closely with other Voice Experience team members as well as cross-functional partners to deliver quality for Merchant pilot launches as well as maintaining quality for the existing book of business. This role will report into a Senior Manager o...
Assistant General Manager-203210
The Assistant General Manager ("AGM") assists the General Manager ("GM") or Multi-Unit General Manager ("MUGM") in managing hotel day-to-day operations, assures optimum performance and continual improvement in guest satisfaction (GREAT, FRESH, Making it Right) and associate satisfaction. Become trai...
Customer Success Manager - Bilingual (CA/OR)
Spanish/English Bilingual Customer Success Manager in California or Oregon. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help ...
Traveling Assistant Project Manager
Traveling Assistant Project Manager. ...
Manager, Customer Success
The Manager, Customer Success will be successful in this role when they can execute the following strategic tasks/responsibilities:. You will recruit and provide the coaching, mentoring and development that will enable both our high-touch and tech-touch Customer Success teams to positively impact cu...
Program & Portfolio Manager-Limited Term (Hybrid)
The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Manage enterprise level programs and portfolios through administrative support, data analysis, tracking and report...
Manager, Operations Planning (Engineering)
Supports the development and maintenance of Operator Training Simulators to train new system operations personnel and supports the development of training courses designed to increase staff knowledge of operations. Manages the GSOC Operations Planning Team that performs operational planning activiti...
Senior Project Controls Manager | Construction Management Firm
Work with project managers to develop and maintain the RFP/SOW/change order templates for various projects and support the development of service agreements and SOWs as needed. Senior Project Controls Manager. Track and review change orders with Project Manager. Tracking of all key project documents...
Assistant General Manager
Fine Fettle is seeking an Assistant General Manager (AGM) for our dispensary to assist the General Manager (GM) in managing and running store operations. ...
Pick Up and Delivery Driver - Domino's Pizza
Title Delivery Driver Duties & Responsibilities: We are looking for qualified drivers in your area and we will pay you to drive around, listen to your radio and deliver great product. Keywords: Pick Up and Delivery Driver, Location: Riverdale, GA - 30296. Safety is a priority for us and we want to m...