Help Desk - Work from home

The Service Desk Analyst has a very wide array of tasks, all surrounding inbound contacts. This role is responsible for supporting internal end users. The calls vary from Tier I to Tier II technical issues. This role will also involve responding to emails and chats. This is 100% remote, but candidates must be located in the Dallas / Fort Worth area.

• Required Experience :
• Minimum 5+ years of Help Desk experience
• Help Desk ticketing tools, i.e. ServiceNow, Remedy
• Experience supporting end users
• Skills :
• Ability to troubleshoot common Windows 10 related issues
• Working knowledge of Active Directory
• Working knowledge of Domain hierarchy
• Working knowledge of Microsoft Windows OS
• Microsoft O365 : Word, Excel, Outlook, PowerPoint, etc..
• Remote meeting software including : Microsoft Teams, Cisco WebEx, Zoom
• Troubleshooting VPN Clients – Citrix NetScaler, Cisco VPN
• Strong written and verbal communication
• Ability to learn and troubleshoot custom applications
• Non-Technical Requirements :

Excellent customer service skills with demonstrated ability to communicate with a wide verity of end users including many that have little or no “technical” skills.

The ability to listen to the end user and understand their needs and perspectives.

Sense of urgency in supporting the end user – returning the ability for them to perform their job.

This candidate will be working remotely as part of a larger team. While TEKsystems will provide a company laptop and USB headset, there are some physical needs that the candidate will need to provide. Such as a secure / quiet location to work, personal high speed internet connection (no hot spots or public internet locations), cell phone with good reception, Speakers / Mic to ensure quality audio during conversations.

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.