Account Manager

Summary :

Manage and coordinate activities related to major account(s).

Essential Duties and Responsibilities :

• Serve as the key point of contact with the customer.
• Speaks with customers by phone or in person and receives instructions for shipment, storing, delivery, or general processing.
• Coordinates with warehouse personnel to oversee incoming and outgoing account activities to ensure accuracy, completeness and condition of shipments.
• Error and complaint resolution.
• Projects changes in account activity and plans labor requirements accordingly.
• Submits written and / or verbal reports on activity and projected labor expenses.
• Data Entry to include inbound and outbound schedule development and creation.
• Coordinate billing and special requirements as needed.
• Coordinate administration and paper flow of required documents to the dock operations.
• Communicate with internal and external customers.
• Maintain and assign work flow to dock operations.
• Handle, coordinate, and follow up on all special projects.
• Follow up on all past due monies related to account.
• Prepare daily and monthly KPI reports.
• Train new office associates.
• Process shipments via customer portals.
• Update and manage proof of delivery, prepare files for billing.
• Communicate with Management any concerns and / or issues that may impact the company.
• Communicate with Management any ideas and solutions that may benefit the company.

Skills and Qualifications :

• Excellent interpersonal and communication skills.
• Previous experience in supply chain, transportation, or distribution required.
• Ability to establish and maintain effective relationships with management staff, employees, and service providers.
• Exceptional problem solving skills and proven experience of relationship management through business change and growth.
• Strong analytical and organization skills.
• Extremely proficient with MS Office programs and strong overall system skills (YMS, TMS, WMS).

Education or Experience :

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and / or training;

or equivalent combination of education and experience.

Pay Range :

$65,000.00k annually - $75,000.00k annually

The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location.

The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .