HR Shared Services Specialist

At Franklin Templeton, we're driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals.

Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals.

Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients' achievements.

Come join us in delivering better outcomes for our clients around the world!

What is HR Shared Services?

Our HR Shared Services team focuses on value creation through enhanced customer service delivery, improved customer satisfaction, and creating capacity within the Centers of Excellence (CoEs) of HR for increased strategic and business focus.

We provide internal support for multiple HR functions / HR employees (e.g., Employee Relations, Talent Acquisition, Talent Management, Benefits, etc.

The HRSS Specialists provide tier one (Tier I) customer support to Franklin Templeton's employees and leaders in the Americas.

This is a hybrid position where the HRSS Specialist will be expected to work three days in the office and two days remotely.

What are the ongoing responsibilities but not limited to of an HRSS Specialist?

Assist employees in a timely manner regarding benefits, compensation, immigration, leave of absence, HR policy and procedural questions.

Support leader and employee self-service processes in

Workday (HR System) by providing real time solutions support.

Liaise with our Payroll department and other support teams to resolve employees' questions.

Maintain appropriate level of process, program, and policy knowledge in order to assist employees.

Updating / maintaining internal Shared Services Community process documentation.

Ensure compliance with Sarbanes Oxley (SOX) policies.

Support multiple HR functions with a variety of processes, projects and administrative tasks.

Support Talent Acquisition with job postings, scheduling interviews, new hire onboarding, annual Intern Program efforts and conducting New Employee Orientation.

What ideal qualifications would help someone to be successful?

3-5 years relevant human resources, customer service, or administrative support experience

Bachelor's degree preferred or equivalent experience

Problem solving skills, focus on technology, process improvement, and continuous learning

Outstanding listening skills with ability to navigate and consult with employees through personal and sometimes difficult circumstances

Ability to diagnose problems informed by data and lead correction efforts

Ability to multitask in a high-paced environment with competing priorities

Adaptable to changing environment

Drives results and solutions-oriented

Ability to place high priority on data integrity and security

Ability to build credible relationships, demonstrate good judgement, and build on analytical skills

Exceptional time management, organizational, prioritization and follow-up skills

Strong written and verbal communication skills

Knowledge of Workday, MS Office, and Service Now (or other case management tools) desired

Foundational HR knowledge or aPHR desired

Franklin Templeton offers employees a competitive and valuable range of total rewards-monetary and non-monetary-designed to support the whole person and to recognize their time, talents, and results.

Along with base compensation, other compensation is offered such as a discretionary bonus, 401k plan, health insurance, and other perks.

There are several factors taken into consideration in making compensation decisions including but not limited to location, job-related knowledge, skills, and experience.

At Franklin Templeton, we apply a total reward philosophy where all aspects of compensation and benefits are taken into consideration in determining compensation.

We expect the salary for this position to range between $48,000.00 - $54,000.00.

ASSOCIATE

LI-Hybrid

Experience our welcoming culture and reach your professional and personal potential!

Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there's a place for you at Franklin Templeton.

We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.

Hear more from our employees

By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle.

We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have your needs covered.

Learn more about the wide range of benefits we offer at Franklin Templeton.

Highlights of our benefits include :

Three weeks paid time off the first year

Medical, dental and vision insurance

401(k) Retirement Plan with 85% company match on your pre-tax and / or Roth contributions, up to the IRS limits

Employee Stock Investment Program

Tuition Assistance Program

Purchase of company funds with no sales charge

Onsite fitness center and recreation center*

Onsite cafeteria*

Only applicable at certain locations

Learn more about the wide range of benefits we offer at Franklin Templeton

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation to search for or apply for one of our positions, please send an email to accommodations@franklintempleton.

com . In your email, please include the accommodation you are requesting, the job title, and the job number you are applying for.

It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.